Quality Liaison

Quality Liaison

Mukilteo, WA Lab

Summary:

The Quality Liaison is responsiblefordrivingNon-Conforming Event (NCE)managementandconformance toZRL Qualitychecklistsand policiesfor their location, as well asprovidingcoordinationfor local Document Control. The primary focus is on investigating NCEsandOpportunities forImprovement(OFIs),developing and implementingCorrective/Preventative Actions(CAPAs), andsupporting thequality team indriving continuous improvement. This role serves as a subject matter expert in quality systems, supports staff trainingof qualityrequirements,toolsand initiatives, and collaborates withLab Operations,Medical,OperationsSupport, and other supporting departmentteams.Additionally, this position willbe responsible forprojectmanagingthequalityassessmentactivities,participatingas anauditorin Quality Assessments, and leading the lab inOFIresolution.The Quality LiaisonutilizestheMediaLabweb-basedQuality Management Systemplatformfor daily operations andservesanadministrator for thissoftware.This roleis also responsible for compiling and analyzingqualitymetricsforquality scorecardsfor their location.

Job Duties:

* Oversee and project manage Non-Conforming Event Management for site. Collaborate with local management and subject matter experts to investigate and resolve Quality Improvement Tickets (QITs). Apply structured root cause analysis techniques (such as 5 Whys, Fishbone Diagram, etc.) to accurately identify underlying issues, work with departmental and local leaders to develop and implement corrective/preventive actions (CAPAs), and, when appropriate, include Return on Investment (ROI) analysis using the Cost of Poor Quality calculator.

* Conduct periodic comprehensive and weekly focused audits to maintain continuous quality conformance to ZRL checklist requirements for patient safety and assessment readiness. Coordinate onsite audits for location, participate in other ZRL Quality Assessments as required, and project manage and participate in the resolution of findings through Opportunity for Improvement (OFI) QITs.

* Act as the site's Document Control specialist, ensuring all documents are properly managed and compliant, and maintaining an up-to-date local SOP manual for use during system downtime.

* Deliver training to staff on Quality related programs, tools, philosophies and processes. Serve as subject matter expert to answer questions around document control, NCEs, good documentation practices, temperature monitoring, quality assessment program and quality related topics to ensure consistent compliance and excellence.

* Manage the Man Overboard (MoB) program for location by overseeing the Man Overboard program. Coordinate the searches for missing samples using MoB form, ensuring each incident is documented as a Quality Improvement Ticket (QIT) to facilitate tracking through resolution, remediation and corrective action development.

* Generate and communicate local quality metrics to inform Management Review KPI feedback.

* Contribute to other quality improvement projects and fulfill other duties as assigned.

Education/Experience:

MinimumRequirements:

* Requires anAssociate's degree in scienceor related discipline or equivalent combination of experience and/or education.

* Minimum oftwo(2)years on the bench in a veterinary or clinical laboratory.Mustpossessan understanding of most service lines and departments offered by the ZRL network to includeaccessioning, chemistry, hematology, histology, microbiology, parasitology,urinalysisand cytology.

Preferred Experience:

* Previousexperience inlaboratoryQuality Management.

* Experience with Non-conformingEvent Management,InternalAuditing,and/orDocument Control.

* Experience withMediaLab.

* MLS/MT/MLS/CLSand/orRelevant ASQ Certification.

Technical Skills Required:

* Proficient in the use of the Microsoft Office suite, including Excel, Outlook,WordandPowerpoint.

* Strong analytical and troubleshooting abilities, and a flexible, adaptable approach to shifting priorities and new challenges

* Ability to apply established organizational policies to make decisions with minimal supervision.

* Excellent written and oral communication skills.

* Ability to work within a team and as an individual contributor in a fast-paced, demanding, and changing environment.

* Candidatemustpossessflexibility to respond to constantly changing conditions and priorities.

* Self-directed - can work remotely with little supervision on most tasks.

* Excellent organization, prioritization, and time management skills - can work effectively under pressure.

* Exceptional attention to detail.

* (Preferred) Advanced skillsutilizingExcel, PowerBIand/or other software to generate andanalyzerreportspertaining tometrics, raw data, and other role related tasks.

Physical Position Requirements:

* Able to work hours on a computer and tolerate computer screens

* Ability to traveldomesticallyup to 5%.

* Some irregular hoursas needed tocollaborate with Lab Operations teams.

Routine responsibilities may includestanding and/or walking for extended periods of time

The US base salary range for this full-time position is $61,000 - $88,000. Our salary ranges are

determined by role, level, and location. The range displayed on each job posting reflects the base pay target range

for new hire salaries for the position. Within the range, individual pay is determined by work location and additional

factors, including job-related skills, experience, and relevant education or training.

This position is also eligible for short-term incentive compensation

In addition to compensation, Zoetis offers a comprehensive benefits package that supports the physical, emotional

and financial wellbeing of our colleagues and their families includinghealthcare and insurance benefits beginning

on day one, a 401K plan with a match and profit-sharing contribution from Zoetis, and 4 weeks of vacation.

Visit zoetisbenefits.com to learn more.

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.