Patient Service Representative-Infectious Disease

Description

Medical Group Practices

Clerical/Administrative Support
Req #: 70124

For a limited time,MaineHealthis offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Patient Service Representative (PSR)

Infectious Disease & Travel Clinic
41 Donald B. Dean Drive, Suite B
South Portland, ME 04106

Are you looking to join a small but growing, collaborative, and dynamic team? Our Infectious Disease & Travel Clinic in South Portland is seeking aPatient Service Representative (PSR)to support our expanding practice. With six new physicians added in the past three years, we continue to grow and are excited to welcome an additional administrative professional to our team.

This is a full-time (40 hours), benefits-eligible position with a consistent weekday schedule - no nights, weekends, or holidays!

Schedule

• Monday - Friday 8:00 AM - 4:30 PM
• On-site position (no remote flexibility)

Position Summary

The Patient Service Representative plays a vital role in ensuring a positive and seamless experience for our patients. This position supports both our Infectious Disease and Travel Clinic services and serves as a key point of contact for patients visiting our practice.

Key Responsibilities

• Greet and check in/out patients in a professional and welcoming manner
• Schedule appointments, including hospital follow-ups, new consults, and travel-related visits
• Obtain and verify insurance authorizations
• Create and process referrals
• Answer and manage incoming phone calls
• Support overall administrative and front office functions

About Our Practice

Our team cares for patients with a wide range of conditions, including:

• STI/HIV management
• Bone and joint infections
• Chronic UTIs
• Non-healing surgical wounds
• Travel medicine consultations for patients traveling around the world

With diverse patient needs - from complex infections to global travel health - every day brings something new and interesting. We are looking for someone who is eager to contribute ideas, support patient-centered care, and be part of a team that values collaboration and community impact.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Previous office experience with medical office experience preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Hiring Scam Alert

MaineHealth will never request financial information during the interview or pre-hiring process. All legitimate communications will come from an email address ending in @mainehealth.org. If you suspect fraudulent activity, please report it immediately to mhcareers@mainehealth.org.

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.

If you have questions about this role, please contact rebecca.rand@mainehealth.org