Customer Service Representative (Retail)

Job Title: Retail Customer Service Representative

Location: Anniston, AL 36201 (Onsite job)

Duration: 12+ months (Possible Extension)

Work Schedule: 8:00 am - 5:00 pm CST

Pay Range: $20/hr. - $21/hr.

Position Summary

We are seeking an experienced Retail Customer Service Representative with experience to deliver exceptional service and drive sales of equipment and appliances. The ideal candidate will be customer-focused, knowledgeable about retail products and services, and skilled in building long-term customer relationships while supporting company sales and marketing initiatives.

Key Responsibilities

• Provide the highest level of customer service to ensure a positive shopping experience.
• Assist customers with inquiries regarding equipment and appliances, offering informed recommendations based on their needs and preferences.
• Promote and sell retail goods and services in alignment with company sales goals.
• Support marketing campaigns and promotional strategies by effectively communicating offers and product benefits to customers.
• Handle customer concerns professionally and efficiently, ensuring timely resolution.
• Escalate complex or high-level complaints to management for immediate attention.
• Process product replacements and assist customers with returns or exchanges when required.
• Maintain up-to-date knowledge of product features, specifications, pricing, and availability.
• Collaborate with team members to achieve sales targets and maintain store presentation standards.

Qualifications

• 5-10 years of retail customer service experience, preferably in equipment and appliance sales.
• Strong communication and interpersonal skills.
• Proven ability to upsell and recommend products effectively.
• Excellent problem-solving and conflict resolution abilities.
• Ability to work in a fast-paced retail environment.
• Basic proficiency in point-of-sale (POS) systems and inventory management tools.

Key Competencies

• Customer-focused mindset
• Sales-driven approach
• Product knowledge expertise
• Professionalism and integrity
• Team collaboration

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.