New

Site Support Supervisor

TEKsystems
$85,000.00 - $105,000.00 / yr
United States, Wisconsin, Menasha
Feb 26, 2026
TEKsystems is seeking an experienced IT Manufacturing Site Support Supervisor to lead a distributed team of Site Support Specialists across U.S. manufacturing facilities, job sites, and corporate locations. Reporting to the Service Desk Manager, this leader will ensure consistent, high-quality technical support while driving operational excellence and standardization across all supported sites. This is an exceptional opportunity for a hands-on leader who can balance people management, process improvement, and technical oversight to ensure reliable, scalable IT support that keeps production running efficiently and aligns with business goals. What You'll Do Leadership & Team Management * Supervise a geographically distributed team of IT Site Support Specialists. * Provide daytoday coaching, mentoring, and career development. * Conduct performance reviews and set measurable objectives. * Build staffing schedules and workload assignments for effective site coverage. * Foster a culture of collaboration, knowledge sharing, and continuous improvement. Operational Oversight * Ensure consistent application of IT processes, standards, and procedures across all facilities. * Act as the primary escalation point for complex or highimpact technical issues. * Oversee site-level infrastructure support including end-user devices, servers, printers, networking, and specialized manufacturing hardware. * Monitor and manage team KPIs and SLAs, addressing performance gaps proactively. Manufacturing IT Expertise * Support and troubleshoot manufacturing systems such as ERP, MES, TAKT, PLM, timekeeping solutions, and other production-related platforms. * Translate business and sitelevel operational needs into actionable IT support strategies. Cross-Functional Collaboration * Partner closely with IT leadership, Site/Plant leadership, Business Partners, and other IT teams. * Align site support operations with enterprise initiatives including ServiceNow, M365, and security compliance. * Serve as a central liaison to ensure smooth communication between site teams and corporate IT. Continuous Improvement & Documentation * Identify opportunities for process optimization, automation, and proactive issue reduction. * Standardize knowledge articles, SOPs, and support playbooks across all sites. * Maintain accurate asset records, system configurations, and support documentation within ServiceNow. * Build dashboards and reports to visualize site health, ticket trends, and performance metrics. * Implement improvement initiatives and report outcomes to leadership. Compliance * Ensure adherence to company policies, industry standards, and regulatory requirements. * Perform additional related duties as assigned. Preferred Skills & Experience * Proven experience supervising or leading IT support teams (distributed team leadership a major plus). * Strong technical experience supporting manufacturing environments. * Excellent communication and relationshipbuilding skills across all organizational levels. * Ability to make clear, confident decisions under pressure. * Experience using ServiceNow, Microsoft 365, and standard enterprise support tools. * Strong problem-solving skills with the ability to drive process improvements and standardization. Job Type & LocationThis is a Permanent position based out of Menasha, WI. Pay and BenefitsThe pay range for this position is $85000.00 - $105000.00/yr. We provide industry-leading benefits as an investment in the lives of team members and their families. You're invited to review the full list of FTI benefits available to regular/full-time team members. Start here. Grow here. Succeed here. If you're ready to learn more about your career with FTI, apply today! https://www.faithtechinc.com/careers/benefits-and-perks/ Workplace TypeThis is a hybrid position in Menasha,WI. Application DeadlineThis position is anticipated to close on Mar 11, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.