Financial Clearance Services Supervisor
About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope's uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.
The successful candidate:
Location: Remote only
Hours: Full time - 40 hrs per week
Job Summary:
The Financial Clearance Supervisor is responsible for ensuring timely and accurate insurance verification and authorization for all scheduled patients at City of Hope. This role oversees the full financial clearance process to support a smooth patient experience and successful revenue cycle operations.
The supervisor provides daytoday operational leadership, including personnel management, quality assurance, resource allocation, workflow oversight, process improvement, and occasional frontline support. Responsibilities include managing all functions related to financial clearance, such as insurance verification, LOA processing, scheduling/registration coordination, preservice cash collections, data entry and quality assurance, and pointofservice education.
Position Qualifications
Minimum Education
Minimum Experience
2+ years of healthcare experience in a lead or supervisory role
3+ years of patient access experience, preferably in an ambulatory setting
Preferred Education
Preferred Training/Certification
Skills & Abilities
Demonstrates integrity, professionalism, and a strong team-oriented mindset
Able to work independently with minimal supervision
Excellent customer service skills with a patientcentered approach
Strong drive for success, initiative, and personal accountability
Effective influencing and persuasive communication skills
Highly detailoriented, adaptable, and wellorganized
Proficient with Microsoft Office and various PC applications
Thrives in a collaborative team environment
Proven ability to manage multiple and competing priorities
Strong creative problemsolving and criticalthinking abilities
Track record of meeting measurable goals and performance targets
Skilled in managing workloads, setting priorities, and delegating effectively
City of Hope is an equal opportunity employer.
To learn more about our comprehensive benefits, click here:Benefits Information
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope
$25.80 - $42.53 / hr
Feb 26, 2026