Housing Case Manager

Job Title: Housing Case Manager
FLSA Status: Full Time - non-exempt
Reports to: Housing Program Manager
Schedule: Mon - Fri: 40 hours
Supervises: N/A
Rate of Pay: $26.78 hourly
Closing Date: 3/4/2026

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:
* Health, vision, dental, life as well as voluntary life and disability insurance
* Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
* Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
* One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
* Pension Plan (after one year of continuous service)
* Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function

Support individuals who are guests of temporary housing (shelter) by helping them become permanently housed. Core activities include ongoing case management services for participating guests which includes assessment, identifying and addressing barriers, referrals to appropriate Salvation Army and community resources, and database recording of all activities. The Case Manager may also liaise with landlords, and permanent supportive housing agencies in the Denver Metro community on behalf of participating guests.

The Case Manager will use their service hours to recruit and initiate supportive relationships with guests who are not connected to services or have not established a personal housing plan. Each shelter is a 24/7 site that works with households through a trauma informed lens and with a Housing First approach. We are seeking a candidate who can work independently with limited supervision. Some weekend work hours may be required.

Duties and Responsibilities

* Main tasks

o Recruit guests to engage in case management activities

o Manage intake and individualized case plans

o Provide housing case management services with the goal of moving toward self-sufficiency and stability

o Conduct initial and ongoing assessments including Herth Hope Index, Self Sufficiency Matrix, and Coordinated Entry Assessment.

o Manage data within HMIS, Coordinated Entry, Wellsky, other required platforms.

o Organize and maintain case files; adhere to client confidentiality and HIPPA

o Assist program staff with attending to needs of households at program location and community

o Attend case conferencing, team meetings and assigned meetings

o Must have valid Motor Vehicle License and pass Driver Safety Training

* Main responsibility

o Complete all required training courses

o Adhere to organizational and program policy and procedures, including processing client assistances

o Ensure compliance with all funding contract requirements.

o Performs other duties as required.

Education/Experience, Skills, Qualities, Requirements

* Bachelor's degree in human services field, or similar, required. (Equivalent experience evaluated and accepted in lieu of degree requirement on a case-by-case basis.

Experience preference/requirement

o Previous case management experience with emphasis on working with families and/or individuals unhoused preferred.

Qualities

* Be supportive of The Salvation Army's mission.

* Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.

Requirements

* Driving

If the position requires driving:

o The employee must be 21 years old at minimum (for insurance provision) and possess a valid in-state driver's license

o An MVR will be processed every year in accordance with The Salvation Army's policies

* Background Check

o Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army's policies

* Physical

o Ability to maneuver, to remain in a stationary position, to grasp, push, pull, and reach overhead, to lift 25 pounds, to access and produce information from the computer, to operate telephone, to understand written information

o Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.