Service Engineer

Are you a Service Engineer looking to join one of the top companies in the Manufacturing industry?

Are you looking to further your career and grow?

Do you have healthcare experience?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite with our client in Newark, DE. Interested?

Here's what you'd do:

• Exhibit initiative to learn and demonstrate technical expertise in clinical laboratory applications, as well as the electro-mechanical ability needed to troubleshoot diagnostic laboratory instruments over the phone.
• As a Candidate, you must display a positive attitude with both internal and external customers, striving to exceed expectations at all times.
• Make sound decisions that promote the interests of both the client and the customer.
• Candidate must be a selfless team player and enthusiastic proponent of change.
• Providing phone/email support for internal/external customers, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool.
• Taking timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customer's satisfaction, and if necessary, escalates customer issues to next-level support.
• Meeting/Exceeding individual service level metrics to meet the needs of the customer/business.
• Compliance with all clients' pay and T&E policies, as well as all RSC Procedures/Processes

Here's what you'll get:

Pay: $36.31 /hr.

Hours: 24 hours/week - 2nd shift.

Length: Contract (12 months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• Associate Degree.
• Minimum of 3 years of healthcare experience.

• Bachelor's Degree in Med-Tech or Biomedical Engineering or Engineering.
• You must possess strong computer skills and be able to communicate effectively over the phone and through written documentation.
• Demonstrating a high level of technical expertise in clinical laboratory practice while supporting Dimension Systems.
• Demonstrating exceptional customer service skills to improve the customer experience and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction.
• You have analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product line.
• You have exceptional phone and communications skills to support collaboration with the customer, as well as other internal resources to develop and implement action plans to resolve customer issues.
• You are proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications.
• You have a positive "can-do" attitude in all communications and the ability to thrive as a member of a collaborative, cross-functional team.
• Leverages team abilities to best serve the customer and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues.
• You are willing to create an open, supportive environment consistent with the culture of Service Based Leadership.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.