COMMERCIAL BACK OFFICE MANAGER - 03032026-75436

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF TRANSPORTATION, DAVIDSON COUNTY

This position is in the Public Private Partnerships (P3) Division.

For more information, visit the link below:
https://www.tdot.tn.gov/PublicDocuments/HR/P3-Division-Commercial-Back-Office-Manager-PD.pdf

This position has a hybrid work schedule of three days in the office and two days working from home.

Qualifications

QUALIFICATIONS (Education must be from an accredited institution.)
Education and Experience: Bachelors degree in related field and 8 years of demonstrated competency in related field that includes at least 2 years of demonstrated competency in supervision

NECESSARY SPECIAL QUALIFICATIONS
Some positions may require a professional license and/or certification. Any requirement will be denoted in the position description.

Overview

The Commercial Back Office (CBO) Manager is responsible for the establishment, leadership, and long-term operations of TDOT's new Commercial Back Office, created to support the financial and operational functions associated with the I-24 Choice Lanes initiative (and additional Choice Lanes projects as assigned.) This senior-level leader oversees TDOT staff and external partners as they design, configure, and deploy complex enterprise systems and business processes under the direction of the Innovative Finance Director.

The CBO Manager serves as a strategic, technical, and operational lead across the full system lifecycle facilitating successful delivery of software development, system integration, testing, implementation, and ongoing operations. This involves supervising diverse cross-functional teams; coordinating with internal stakeholders; and delivering high-impact, mission-critical systems on schedule, within budget, and to defined quality standards.

The CBO Manager will oversee external partners responsible for system integration, software development, project management, and long-term system operations. Following system deployment, the CBO Manager will direct ongoing maintenance, enhancements, performance monitoring, and integration of future Choice Lanes corridors.

Throughout the program's lifecycle, the CBO Manager ensures compliance with TDOT policies including change management, cybersecurity, and data governance and maintains strong alignment with TDOT's IT Department.

The ideal candidate demonstrates executive-level leadership, expert communication, and the ability to manage teams operating in a fast-moving, high-visibility environment. They bring a proven record of success delivering complex enterprise systems and managing sophisticated operational environments.

Responsibilities

Leadership & Stakeholder Communication:

• Provide strategic leadership for TDOT's Commercial Back Office operations, guiding diverse project teams and enabling collaboration across divisions.
• Maintain proactive, transparent communication with internal and external stakeholders, including TDOT leadership and oversight entities.
• Deliver routine program updates, highlighting major milestones, risks, issues, and key decisions.
• Foster a unified project culture emphasizing accountability, performance, and shared ownership.

Project Delivery & Technical Oversight:

• Serve as TDOT's lead representative for assigned Choice Lanes initiatives, overseeing the development and execution of detailed project work plans, risk registers, resource plans, and budgets.
• Monitor progress against established schedules, identify and resolve technical or operational issues, and ensure adherence to system requirements.
• Translate business needs into functional and technical specifications when serving in a Business Analyst capacity.
• Establish and maintain standards for project documentation, system configuration, testing protocols, and reporting.

Contracting, Procurement & Partner Management:

• Lead and oversee the full lifecycle of procurements and contracts supporting the Commercial Back Office.
• Participate in the development of scopes of work and evaluation criteria; serve on selection committees; coordinate procurement activities with relevant TDOT departments.
• Manage the performance of contracted partners, ensuring deliverables meet required quality, schedule, and budget expectations.
• Evaluate contract compliance, document performance, and recommend corrective action when necessary.
• Prepare routine contract performance reports for TDOT leadership.

Compliance, Risk & Financial Management:

• Ensure adherence to TDOT policies, including the TDOT Change Control Policy and Information Security Policy.
• Integrate updated cybersecurity, privacy, and risk-mitigation safeguards into project planning and system management.
• Coordinate with TDOT budget staff to secure project funding, establish encumbrances, and monitor fiscal performance.
• Identify and assess operational, financial, and system risks; recommend mitigation strategies; ensure visibility across TDOT leadership.

Competencies (KSA's)

Knowledge, Skills, Abilities, and Competencies (KSACs):
Knowledge of interviewing practices and techniques
Knowledge of the principles in leading groups to achieve the desired objectives, including conflict resolution
Knowledge of the principles and practices of supervision including planning, organizing, directing, motivating, and making decisions Knowledge for the rules, processes, and technical skill sets for the area supervised
Skilled in team building, communication, change management, and emotional intelligence
Skilled in leading meetings, including agenda writing and time management
Skilled in innovative and creative problem solving
Ability to develop and maintain working relationships and communicate with a wide variety of individuals
Ability to use critical thinking and judgement to problem solve and make well informed decisions independently
Ability to perform multiple tasks accurately and concurrently and in a fast-paced environment