Supervisor Quality Assurance

JOB SUMMARY
This position conducts quality improvement case reviews, data management, feedback, continuing educationdevelopmentand training.Assistsin bringing resolution to all clinical complaints and investigations serving as thecustomerliaison.Isactive in the development, coordinating and administration of continuing education and remedial training in the scope of Quality Assurance and Improvement.

ESSENTIAL FUNCTIONS/DUTIES
*Maintainsexceptional knowledge of specified service contracts.
* Effectively communicates with and motivates employees.
* Serves as a departmental resource and deals effectively with operationaldifficulties,Interactsto effectively bring resolution to departmental issues and provides adequate follow-up.
* Effectively deals with departmental conflicts and provides adequate follow-up.
*Maintainsdepartmental records andreports asassigned.
* Promoteshigh levelof morale among department employees.
* Develops skills and talents of all personnel and ensures equal employment opportunities for all employees.
*Participatesin quality improvement activities;assistsinmaintainingcompliance with all established customer service standards.
*Facilitatescommunications/field problem resolution
* Prepares written reports and summaries asrequested.
* Supports and upholds established corporation and departmental policies, procedures,objectives, quality improvement, and safety standards.
*Maintainsperformance levels consistent with departmental standards.
*Maintainscompetency and enhances professional growth and development throughcontinuing education, conferences, and seminars.
*Maintainspositive behaviors, approaches, attitude, and commitment to interpersonal service toward customers, visitors, and coworkers.
* Attends scheduled department meetings and training sessions.
* Ongoing oversight and development of all Quality Assurance/Improvement processes
* Ensure customer service levels are met through call review, customer relation meetings serving as the customer quality assurance liaison.
* Monitors staff performance and triage flows for customers.
* Development, administration and implementation of Quality Assurance/Improvement projects, goals, andobjectivesforthedepartment.
* Effectively communicates, motivates, and promotes highlevelofmoralamong employees.
* Develops skills and talents of all personnel and ensures equal employment opportunities for all employees.
*Maintainscompetency and enhances professional growth and development through continuing education, conferences, and seminars.
*Maintainspositive behaviors, approaches, attitude, and commitment to interpersonal service toward customers, visitors, and coworkers.
* Attends scheduled department meetings and committees.
* Adhere to all company policies and procedures.
* Perform other duties as assigned

QUALIFICATIONS
Experience:2 Years field experience as an EMT, priorteaching/mentoring/preceptor experience

Preferred: B.S. related field

Education:
* Any combination of education, training, or experience that provides the required knowledge, skills, and abilities to perform required job duties.

Skills:
* ProficientonMicrosoft Word, Excel, Outlook, Access, Visio,PowerPointpreferred.
* Commitment to excellence andhigh standards.
* Excellent written and oral communication skills. Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
*Demonstratedability to plan and organize projects with general direction and minimal guidance.
* Strong organizational and problem-solving skills; ability to manage priorities and workflow and coordinate multiple tasks simultaneously.
* Ability to accurately complete detailed forms and reports.
* Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
* Acute attention to detail.
* Ability to work independently and as a member of various teams and committees.
* Ability to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
* Experience in a QA/QI program

Credentials/Licenses:

Georgia Certification at EMT Level or Above