HELP DESK TECHNICIAN

Job Summary

This position provides second-tier support for IT service requests escalated from Level 1 technicians. This position is responsible for troubleshooting complex technical issues involving user devices, system access, software installation, and network connectivity. The Technician 2 also performs basic account provisioning, supports imaging operations, and contributes to maintaining the help desk knowledge base in alignment with established IT support practices.

As with any position, additional expectations exist. Some of these include, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), staying focused on the assigned tasks, and completing other tasks as assigned.

Responsibilities

• Resolve escalated IT issues related to desktops, applications, printers, and connectivity
• Perform user account creation and modifications in Active Directory and email systems
• Support imaging of user devices and coordinate software deployment
• Troubleshoot and document incidents using the Help Desk Ticketing System
• Assist in tracking and managing IT assets
• Ensure compliance with help desk operational guidelines
• Provide guidance and informal training to Level 1 technicians

Basic Qualifications

• U.S. Citizenship Required
• Active Secret Clearance Required
• High School Diploma or equivalent
• 2-4 years of experience in IT support, service desk, or desktop support
• Demonstrated experience with Microsoft Windows, Office 365, and basic networking
• Familiarity with Active Directory, device imaging, and remote troubleshooting tools
• If applicable: If you are or have been recently employed by the U.S. government by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered

Preferred Qualifications

• CompTIA Network+, Microsoft certification, or equivalent technical credential
• Experience with enterprise help desk environments and ticketing systems

Company Summary

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.