Ticketing Services Manager

Monday - Sunday
Evenings and weekends required

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

The mission of Carolina Performing Arts ( CPA) is to spark curiosity, inspiring all members of our community to discover and more fully engage with the world. We collaborate with dynamic and compelling artists from across the globe to create novel, mission-driven performing arts experiences in partnership with our community. We also open our venues to others to explore, create, and celebrate their own work. Through the Office of the Executive Director for the Arts ( EDA), CPA oversees all artistic programming, campus and community engagement, marketing and fundraising for its presented, commissioned and produced work, and manages all operations of its venues including facility rentals, technical production, audience services and ticketing.
Carolina Performing Arts thrives because of our collaborations with a diverse cohort of partners that create deeper understanding for our audiences and enable us to be empathetic visionaries. As our campus, state, nation, and world continue to reckon with systemic injustices, we are committed to being an agent for change and making certain that our internal practices reflect the values that are made visible on the stage. Our work is made possible and made better through the contributions of team members from a wide array of backgrounds, experiences, and identities. We seek to recruit and develop staff to create a welcoming, and inclusive organization.

The Ticketing Services role supports the daily operations of the Carolina Performing Arts Box Office, ensuring efficient ticket sales, financial processing, and high-quality customer service for patrons and event clients. This position oversees front-line box office activity, including the supervision and scheduling of student sales staff, coordination of event-based staffing, and resolution of complex ticketing or customer service issues. The role also contributes to ticketing system administration in Tessitura, supports event builds and inventory management, and manages ticketing for campus and community rental events. In partnership with the Associate Director for Ticketing & Revenue and other internal teams, this position helps maintain accurate financial reporting, ensures compliance with university policies and security standards, and communicates ticketing policies to patrons and stakeholders while promoting a positive service experience.

Bachelor's degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Experience conducting sales in a busy environment while providing professional customer service to both external and internal stakeholders

Demonstrated initiative with a proactive approach to problem-solving in order to balance competing responsibilities

Ability to build internal stakeholder relationships across the organization with staff, senior leaders, and team members in a manner that contributes to a values-driven culture

Ability to quickly achieve day-to-day proficiency with complex specialty software, such as Microsoft Office (Outlook, Excel, Teams) and the Adobe Suite, cloud-based project management platforms or Tessitura

Knowledge of PCI compliance, credit card security, or ADA policies

H-1B sponsorship is not available for this position

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.