HR Operations Specialist

The HR Operations Specialist will be part of a team that consists of 13 team members, and he/she serves as the first point of contact for all employees, managers, Human Resources and external stakeholders and provides support for HR-related inquiries in HR Operations.

This position is required to provide exceptional customer service and accurate information regarding HR policies, processes, and procedures and conduct transactions related to job changes, document management, employment verifications, and unemployment claims.

Responsibilities

• Resolves requests from employees, managers, leaders and HR staff regarding various HR topics via numerous channels (ticket, chat, email, phone);
• Provide employees with accurate, consistent and timely responses plus explanations regarding HR related questions and issues on policies, processes and procedures, with the goal to solve the question or issue at the first initial contact;
• Troubleshoot and resolve issues ranging from simple to complex questions, using knowledge of HR policies and procedures, HR Systems and internal HR processes and escalating to other HR teams as necessary;
• Conduct transactions and data updates within the HR Systems including but not limited to: job changes, document management, verification of employment, and unemployment claims;
• Ensuring service level agreements are met and providing end-to-end customer support resulting in accurate and timely resolution of customer inquiries;
• Providing day-to-day operational support for global HR teams as required;
• Uphold HR service and quality standards when conducting work tasks;
• Maintain a high level of confidentiality related to business or employee information protected by company policy and federal/state regulations;
• Special projects or initiatives as assigned.

• Associates degree in HR or field related to job duties, or equivalent experience;
• Written and verbal communication skills to provide accurate, clear and diplomatic responses to inquiries;
• Research and analytical skills to review and/or troubleshoot routine situations;
• Technical aptitude for navigating and instructing others on HR processes;
• Basic skills using MS Office (Word, Excel, Outlook).

To be successful in this role, you must recognize yourself in the following profile:
It requires strong customer service, communication, and conflict management skills, with the ability to actively listen and work effectively over the phone. It demands excellent time management, multitasking, problem-solving abilities, and a solution-oriented mindset, along with familiarity with CRM systems and confidentiality standards. Success in this position depends on working independently and collaboratively while demonstrating initiative, flexibility, and a continuous improvement mindset. The individual is expected to provide deep subject-matter expertise as a senior contributor, with growing potential to transition into a broader analytical role at a junior career level. Candidates will be assessed on the following LYB competencies:

• Build Partnerships
• Deliver Results
• Drive Innovation
• Grow Capabilities
• Promote Inclusion

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

Please send us your resume via the application button.
Please feel free to contact James Smeets, Talent Acquisition Consultant at james.smeets @ lyondellbasell.comfor more details. Would you like to apply? Just send us your motivation and resume via the application button. Only applications through this application button will be taken into consideration. #LI-Hybrid #LI-JS2

The recruitment process consists of an initial phone screening and business interviews before proceeding to a possible job offer. A background check will be3 part of the process as well.

LyondellBasell does not accept or retain unsolicited resumes or phone calls and/or respond to them or to any third party representing job seekers.