New

In-Person Support Technician - Technology Solutions

University of Illinois Chicago
life insurance, paid time off, retirement plan
United States, Illinois, Chicago
Mar 15, 2026
In-Person Support Technician - Technology Solutions In-Person Support Technician - Technology Solutions Hiring Department: Technology Solutions Location: Chicago, IL USA Requisition ID: 1040262 FTE: 1 Work Schedule: Monday-Friday / 11AM-7PM Shift: Days # of Positions: 1 Workplace Type: On-Site Posting Close Date: 03/17/2026 Salary Range (commensurate with experience): $30.78 - 33.99 / Hourly Wage About the University of Illinois Chicago UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago. This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. Position Summary Under the supervision of the In-Person Support Manager, this position is responsible for supervising student employees in the provision of in-person support services, including the Technical Helpdesk, Equipment Lending, Printing, and Classroom Support. This position serves as a direct escalation point for these student employees and provides direct audiovisual and technical support to clients as needed. This position facilitates coordination with relevant Tier 2 and 3 service delivery teams within Technology Solutions and enhances student employee productivity and success through coaching and mentoring to team members on role-specific job skills related to customer service, interpersonal communication, troubleshooting/technical support, incident resolution, and request fulfillment for a positive technology experience. Duties & Responsibilities Supervise student employees in the provision of quality support to clients. Provide direct client support in both the classrooms and through standardized contact channels (in-person and virtual) and escalate support requests as needed. Work in partnership with other Technical Helpdesk staff and Learning Technology Solutions subject matter experts to operationalize improved processes and generate/update knowledge articles as appropriate. Lead one-on-one coaching/mentoring and group training on job skills for student employees, ensuring they respond appropriately to clients and follow proper procedures in a timely manner. Coordinate student employee schedules and timeclock functions. Monitor support interactions to identify patterns that may indicate a recurring problem requiring investigation or additional documentation and ensure a high level of resolution within defined service levels. Perform other related duties and participate in special projects as assigned. Minimum Required Qualifications: High School Diploma or GED equivalent Minimum 1 years of professional IT experience within IT Support Services which includes demonstrated experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution. Demonstrated experience providing end-user technical and troubleshooting support with personal devices, printers, and audiovisual hardware and software technologies. Demonstrated knowledge of supervising student employees in support functions. Preferred Qualifications: Bachelor's degree 1 year experience in a technology support role ITIL v4 or integrated ITSM Foundation certification HDI Support Center Analyst (HDISCA) certification Knowledge of providing support for technical services in a large organization Experience with any/all: employee engagement, scheduling, employee training and onboarding Excellent customer service skills Self-starter, motivated, willing to learn and expand knowledge Ability to perform support-related activities - understanding prioritization, workflows, use of documented knowledge, and incident and request management. To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/19330?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-eef1a6e1a7ae0e42b72986a7584dce20