New

Enterprise Monitoring - LogicMonitor

Genesis10
life insurance, 401(k)
United States, North Carolina, Charlotte
Mar 17, 2026
Genesis10 is currently seeking a Monitoring Lead for a direct hire position with a Global Financial Institution located in Charlotte, NC. This is a hybrid opportunity with a salary range of $150K - $170K. Summary: This role will drive enterprise observability and ITSM best practices by leading initiatives to advance monitoring strategies and enhance automation. The ideal candidate will use their advanced LogicMonitor and ServiceNow expertise to optimize solutions, integrate processes, and ensure operational efficiency across cloud and on-prem environments. This position is critical to reducing alert noise and improving operational resilience. Responsibilities: Monitoring Advancement: Optimize LogicMonitor configurations, improve alert correlation, and expand automation for scalability and performance Dashboard Development: Build and optimize dashboards include capacity dashboards for service health, SLA performance, and compliance reporting Governance & CMDB Alignment: Maintain accurate alert routing and CMDB hygiene; ensure seamless ServiceNow integration Tool Rationalization: Lead retirement of legacy monitoring tools and maintain reconciliation between LogicMonitor and ServiceNow CMDB Performance Analytics: Drive trend analysis, capacity forecasting, and risk scoring for change windows Root Cause Analysis: Correlate metrics, logs, and changes to produce audit-ready incident timelines ServiceNow Administration: Provide platform maintenance and support, resolve incidents and requests within SLAs, monitor performance, troubleshoot issues, and assist with bi-weekly deployments for bug fixes and enhancements Cross-Functional Collaboration: Partner with ITSM leadership and business units to align monitoring strategies with ITIL best practices Requirements: Bachelor's degree in Computer Science or equivalent experience 5+ years of experience in IT infrastructure monitoring and observability Advanced LogicMonitor expertise with at least 2 years hands-on experience (alert correlation, dashboards, custom Data Sources, automation) Minimum 2 years of hands-on ServiceNow Administration experience Strong knowledge of ITIL Framework and best practices Solid understanding of infrastructure, hybrid cloud platforms (Azure, AWS, GCP), and on-prem environments Excellent communication and documentation skills for audit and leadership reporting Ability to work independently, demonstrate leadership, and thrive in an agile environment Preferred Certifications: LogicMonitor Certified Associate (LMCA), LogicMonitor Certified Professional (LMCP), ServiceNow Certified System Administrator (CSA) Desired skills: Experience with LogicMonitor API and automation workflows Familiarity with ServiceNow Performance Analytics and reporting Scripting proficiency (Python, PowerShell) for automation and integrations If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) Behavioral Health Platform Medical, Dental, Vision Health Savings Account Voluntary Hospital Indemnity (Critical Illness & Accident) Voluntary Term Life Insurance 401K Sick Pay (for applicable states/municipalities) Commuter Benefits (Dallas, NYC, SF, and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.