Professional Technical Support Engineer

What We Offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $90,792- $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

What You Will Do In This Role:

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  Assist project and technical engineers in integration of new systems.

  
  
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  Assist technical and development personnel in application quality testing. Install, commission, and test installation of material handling solutions.

  
  
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  Provide specified technical support to customers.

  
  
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  Troubleshoot server hardware, Ethernet networks and other peripherals such as printers.

  
  
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  Provide resolutions for Dematic software and hardware products. Coordinate escalation of software bugs to developers to assist in creating patches and fixes for software errors.

  
  
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  Resolve issues and assist with system migrations, upgrades, deployments and support.

  
  
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  Design and develop test plans for software releases.

  
  
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  Develop functional, system, performance and exception test cases and scripts.

  
  
• Analyze test cases and provide regular progress reports.
• Support provisioning of hardware components, escalation from customer side.?

What We Are Looking For:

• Requires a bachelor's degree in computer science, computer engineering, electrical engineering or related field and 2 years of experience as a Technical Support Engineer, Software Engineer, Systems Engineer or closely related occupation in the material handling industry.
• Also requires 2 years of experience with Oracle and MS SQL databases; Windows and Linux operating systems; Java, C, C# or Python; Warehouse Management Systems (WMS); Warehouse Control Systems (WCS); and using Matflo and DiQ platforms.
• 20% travel to various unanticipated domestic locations and occasionally international. Located at Dematic Corp. Headquarters in Grand Rapids, MI. Telecommuting permitted from anywhere in the U.S. Apply at jobs.localjobnetwork.com.