UX Content Designer

Our insurance client is looking for a UX Content Designer. With guidance from a Lead UX Designer and Sr. Content Strategist, you will pair with a UX Product Designer to support multiple agile delivery squads. Your work will range from writing application micro-copy to designing information architecture and complex work flows for insurance professionals. You work will be in support of the launch of new experiences, releasing new product features and capabilities for a company-wide tech modernization initiative.

You'll join a team of 10+ product designers and content designers that you'll collaborate with weekly, and an 80+ person team of designers supporting work across the organization. This role will focus specifically on the Insurance Professional Servicing space. The User Experience organization is on a mission to create extraordinary digital experiences that position our company to win big with our customers, agents, and prospects. We strive to provide the best digital experiences in the insurance industry for customers and the Agents and Customer Service Representatives that assist them.Experience working on complex applications or tools. Insurance, financial services or healthcare experience a large plus.

• Experience with Figma preferred.
• Must be highly collaborative, have strong communication skills, and be able to work in a complex, cross functional environment.
• Enterprise tool experience: Previous experience working on data-heavy enterprise systems and/or internal tools that increase employee efficiency

In this role, you will:

• Partner with product owners, product designers, engineers, analysts, researchers, and other content designers. You'll work closely with insurance product SME's to understand requirements.
• Identify content opportunities. You'll use content strategy methods to find ways to improve the user experience through information architecture and the use of language.
• Write concise, effective content. Your writing will adhere to guidelines for tone and voice, follow established standards and use language best practices for the given channel/medium.
• Continuously seek and integrate user feedback. You'll evaluate UX effectiveness and determine where and how to optimize content.

This role might be for you if:

• You have a Bachelor's degree in English, Communications, Journalism or a related field, or equivalent work experience
• You love collaborating and learning from people with different areas of expertise
• You've written content for digital applications (productivity app experience is a big plus)
• You know how to employ content strategy methods and tools like content audits, competitive assessments, quantitative analysis, gap analyses, user research, persona development, etc.
• You're analytical, and you love to synthesize complex information
• You have a portfolio of written work that demonstrates creativity, business impact and results

Additional experience you bring:

• Stakeholder relationship management: Effectively communicate and collaborate with product and business owners. Strong relationship-building skills.
• Agile working experience: Strong ability to navigate stakeholder agendas, legacy decisions, cross-departmental prioritization, and silos. Situational awareness of how work relates to other business objectives and user needs.
• Systems-thinking: Ability to understand and manage complex system requirements, product information, and user roles.
• Articulating design decisions: Skilled at explaining content design rationale and best practices. Independently seeks and acts on feedback.

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