Customer Service Representative

Be the Voice That Drives Customer Excellence: Customer Service Representative

Exceptional customer service is the foundation of strong business relationships. A well-established, family-owned manufacturer known for producing high-quality products is seeking a Customer Service Representative to serve as the key connection between customers, sales, logistics, and production teams. This role is critical in ensuring seamless communication, accurate order processing, and a high level of customer satisfaction in a fast-paced manufacturing environment.

If you excel in customer support, order management, and cross-functional coordination, and enjoy being at the center of operations, this opportunity offers a rewarding and collaborative workplace where your contributions make a direct impact.

Hours and Pay

• Pay Rate: $23.00 per hour
• Schedule: Full-time
• Assignment Length: Approximately 4 months (contract)
• Work Environment: Onsite in Ayer, Massachusetts

Benefits

Staffmark offers a comprehensive benefits package designed to support employees both professionally and personally. Benefits include medical, dental, and vision insurance along with pet insurance coverage. Employees may also have access to a 401(k) retirement savings plan, Health Savings Account (HSA), AD&D insurance, and an Employee Assistance Program (EAP). Additional offerings include commuter and parking accounts and People Perks, providing discounts on everyday products and services.

Daily Responsibilities

• Serve as the primary point of contact for customers, sales teams, logistics, and production within your assigned territory
• Accurately enter and manage customer orders received via email, phone, fax, or EDI systems
• Collaborate with sales teams to confirm pricing and resolve order-related issues
• Coordinate with production and logistics to ensure timely product availability and delivery
• Process contracts and confirm orders to meet service and delivery expectations
• Build and maintain strong internal and external relationships to support efficient operations
• Maintain knowledge of product specifications, customer needs, and market dynamics
• Participate in team meetings and contribute to process improvements
• Support special projects and additional duties as assigned

Requirements

• 3-5 years of experience in a manufacturing or production environment
• Approximately 2 years of college education preferred
• Familiarity with EDI systems is a plus
• Strong communication, organizational, and multitasking skills
• Detail-oriented with the ability to manage multiple priorities in a fast-paced setting
• Proactive, team-focused mindset with a strong commitment to customer satisfaction

Apply Today

This is an excellent opportunity to grow your career in customer service, order processing, and manufacturing support while working with a team that values quality, collaboration, and operational excellence.

Click Apply Now to be considered for this opportunity.

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Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.