Bilingual Customer Service Representative (Remote)

Now hiring Bilingual Customer Service Representative

Louisville, KY

Pay Rate: $18.50 per hour

1st Shift: Monday - Friday

Must complete training in person in Louisville, KY.

Talk, Solve, Smile-That's the Job. Bilingual CSR Wanted

Skip the job board chaos. We're hiring a bilingual Bilingual Customer Service Representative where you can put your English and Spanish skills to work every day. This role comes with solid weekly pay, real career growth, and the chance to help customers in both languages-making every call, chat, and connection count.

What's in it for you?

• Good weekly pay that hits on time, every time
• Health, dental, and vision-because you're worth it
• 401(k) to help your future-so you can chill
• Awesome team, real opportunities to grow

We'd love to meet you if you:

• Are Bilingual English/Spanish required
• Have a minimum of 1 year of customer service or collections experience in a call center environment
• Possess strong data entry, grammar, and communication skills (verbal and written)
• Can use Microsoft Office, especially Excel
• Are able to interpret reports, follow instructions, and manage multiple tasks
• Comfortable working independently in a remote setting after training
• Ability to sit for extended periods and work at a computer workstation

Day-to-Day:

• Handle inbound customer calls including start/stop/transfer service, payments, and billing inquiries
• Communicate contract details, pricing, and service options based on customer accounts
• Resolve customer concerns using professional problem-solving and conflict resolution skills
• Accurately enter and update customer information in CRM/database systems
• Meet call center performance metrics including quality, productivity, and customer satisfaction
• Research account issues and provide clear, accurate solutions
• Identify and support upselling opportunities when appropriate
• Maintain a positive and professional demeanor in a fast-paced, metric-driven environment

"Everything was magnificent. Everyone had great communication. I appreciate you guys." Staffmark Associate

Ready to talk your way into a steady paycheck? Apply now

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.