New

Customer Service Administrator (Aerospace/Manufacturing)

22nd Century Technologies, Inc.
Payrate: $32 hr.-$38/hr. on w2
United States, Arizona, Glendale
Mar 17, 2026
Job Title: Customer Service Administrator (Aerospace/Manufacturing) Duration: 6+ months Shift: 1st Shift: Monday-Friday: 7 AM - 4 PM Location: Glendale, AZ- 85307 Payrate: $32 hr.-$38/hr. on w2 without benefits Role & Responsibilities: Administers and/or provides oversight for assigned customer accounts in response to parts returned for service or replacement. Evaluates customer performance requirements, delivery schedules, and reviews estimates of material and labor costs. Provides mutually acceptable solutions to customer problems that impact cost or schedule. Negotiates requirements across multiple customers, products, and internal teams. Focuses on repair process and stock allocation issues to maximize customer service levels. May re-prioritize repair schedule to meet customer commitments. Investigates and resolves claims or complaints by collecting and analyzing information. Coordinates with relevant functions on technical and/or quality issues; resolves customer complaints concerning invoices or billing discrepancies; researches account histories to assist in collection activities. Approves or authorizes special price quotations and allowances, deductions, and adjustments on a case-by-case basis. Determines the need for amendments or extensions to warranty or service agreements. Determines when customer requested changes are out-of-scope. May confer with management regarding customer credits and precedent-setting decisions. Recommends actions by analyzing and interpreting data and making comparative analysis. Analyzes and proposes changes in methods and/or procedures to improve efficiency and the quality of service. May develop provisioning recommendations for new aircraft maintenance agreements. Reviewing trade publications, and/or participating in professional associations such as the National Contract Management Association (NCMA). Ensures compliance with federal, state, and aerospace industry regulations (e.g., FAA); ensures adherence to requirements and advises management on needed actions. Shares specialized knowledge with others. Represents Company on specific projects. Contributes to team effort by accomplishing related results as needed. Work assignments may include cross-functional or project team responsibilities (e.g., continuous improvement). Required Qualification: Bachelor's degree (BA) in Business Administration which has provided both theoretical and practical knowledge in the field. Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of directly related experience in technical product customer support or contract administration. Knowledge of warranty and maintenance agreements, industry practices, regulations, and policies. Knowledge of legal and regulatory requirements related to the aerospace industry and government procurement, if applicable. Knowledge of and ability to effectively apply implement continuous improvement principles and techniques. Proficient with standard business application software and specialized data analysis or materials systems (e.g., electronic data interface (EDI) or manufacturing resource planning (MRP) systems).