Service Engineer

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Job Description:

The Opportunity:

JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we're always looking to strengthen our team across the globe. Join us as a Service Engineer.

Location Type: The position is an onsite role based in Holland, MI.

How You'll Make an Impact:

• Ability to discuss, diagnose & repair operational and process problems as reported by the customer.
• Troubleshoot, repair and maintenance of robots, control devices, mechanical units, transfer devices and peripheral equipment.
• Ability to respond to service calls/activities.
• Thorough documentation of each customer and incident using case reporting system.
• Self-directed to follow up with customers and internal stakeholders.
• Communicate with all stakeholders (Employees, managers, and customers) to ensure that expectations are met.
• Actively propagates JR culture within engineering and promotes our capabilities.
• Learn new equipment regularly and support customers with a variety of skill levels remotely.
• Assist with documentation and "support guides" of recurrent issues.

Note: This list of responsibilities is inclusive; however, it is intended to be a guideline for activities.

What You'll Bring:

• High School diploma or GED with associated experience, calculated as two (2) years of relevant work experience for each year of academic study.
• Proficiency in schematic interpretation, robotics, electrical and blueprints reading.
• Strong electrical and mechanical troubleshooting aptitude.
• Experience with HMI, PLCs, and robots preferred.
• Strong analytical, problem-solving, and communication skills; customer service mentality.
• Ability to work independently and as part of a collaborative team; ability to follow instructions and adhere to quality and safety policies and practices.
• Current or prior JR Automation experience, or experience in the automation industry is strongly preferred.

Disclaimer: JR Automation requires candidates to successfully complete a 10-panel drug screen, physical examination, and background check.

Company Overview:

At JR Automation, A Hitachi Group Company, we discover potential, reimagine limits, and advance industry. When faced with a problem, we find a solution. Together, we push what's possible to automate for tomorrow.

Join our team of 2,000+ at one of our 20+ facilities around the world and be a part of the most experienced team of advanced automation integrators.

Fueled by Possible.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at JR Automation, please send the nature of request and contact information to jrcareers@jrautomation.com. Queries other than accommodation requests will not be responded to.