Field IT Support Technician

Are you a handson IT professional who thrives in fastpaced, missioncritical environments? As a Field IT Support Technician, you'll play a vital role in keeping field and distribution operations running at peak performance by delivering reliable, onsite technical support where it matters most. This is an opportunity for a driven problemsolver who enjoys being on the front lines of technology, partnering closely with operations, vendors, and centralized IT teams to minimize downtime and enable business success.

What You'll Do

You'll serve as a trusted onsite IT resource, providing installation, maintenance, and troubleshooting support for enterprise technology across field locations. Your work will directly impact system reliability, teammate productivity, and operational continuity in highavailability environments.

This position is on-site in Temple, TX

Benefits you can count on:

• Benefits on day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
• Paid time off begins after 90 days.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

In this role, you will:

• Provide handson support for hardware, software, and connectivity issues across field and distribution environments
• Install, configure, and maintain enduser devices such as desktops, laptops, scanners, printers, and peripheral equipment
• Support Microsoft Windows operating systems and Microsoft Office products, escalating complex issues as needed
• Assist with infrastructurerelated equipment including servers, network devices, and operational technology under the guidance of centralized IT teams
• Partner with operations leaders, vendors, and Home Office IT teams to support technology deployments, resolve incidents, and reduce operational downtime
• Maintain documentation and follow established standards to ensure consistency and reliability across supported locations

• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Why This Role Stands Out

This isn't a deskbound IT job. You'll work in dynamic, realworld environments where your technical expertise directly supports businesscritical operations. If you enjoy variety, ownership, and being the goto problem solver on site, this role offers meaningful impact and visibility.

What We're Looking For

Top performers in this role are customerfocused, adaptable, and technically curious. You're comfortable working independently while knowing when to collaborate and escalate. You take pride in solving problems the right way-safely, thoroughly, and with minimal disruption to the business.

Grow With Us

You'll gain exposure to enterprisescale IT environments, operational technology, and crossfunctional partnerships that support continued growth within Field Support, Infrastructure, or broader IT career paths.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/