Member Services Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Los Angeles
Mar 20, 2026
Member Services Representative We are seeking a Member Services Representative to support members and health plans with inbound calls related to eligibility, authorizations, referrals, and general service needs. This role is ideal for individuals who thrive in a fastpaced healthcare call center environment, enjoy helping others, and maintain professionalism under pressure. Key Responsibilities * Manage highvolume inbound calls from members and health plans * Maintain productivity standards of 45-50+ calls per day with accurate documentation * Identify caller needs and determine appropriate resolution or escalation * Utilize standardized workflows to assist with: * Eligibility inquiries * Referral status and designated referrals * Provider availability * General service issues * Process demographic updates and maintain accurate member records * Maintain strict HIPAA compliance and confidentiality * Perform administrative duties including faxing, scanning, and filing * Provide professional, polished verbal and written communication * Demonstrate empathy, patience, and sound judgment with each interaction Top Skills - Must Haves * Customer Service * Call Center or Phone Support Experience * Data Entry * Medical Terminology * Healthcare Industry Experience * Eligibility & HMO Insurance Knowledge NiceToHave Skills * Healthcare call center experience * Medical office support experience * Customer support or help desk experience * Strong attention to detail * Bilingual (preferred) Work Environment * Onsite healthcare call center * Fastpaced and structured setting * High call volume * Teamoriented and patientfocused culture What You Bring * A strong customerfirst mindset * Ability to remain calm and empathetic in highvolume situations * Excellent communication skills * Reliable, organized, and detailoriented work habits * Interest in growth within the healthcare support field Why This Role Matters As a Patient Services Agent, you play a critical role in ensuring members receive timely, accurate, and compassionate support-directly impacting patient satisfaction and continuity of care. Job Type & Location * Contract (90 days) * Onsite * West Hills, CA (91304) Pay * $21.00/hr Job Type & LocationThis is a Contract position based out of Los Angeles, CA. Pay and BenefitsThe pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Los Angeles,CA. Application DeadlineThis position is anticipated to close on Mar 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.