ECM - SRE Principal Engineer

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

We are seeking a skilled and motivated Technical Lead with a passion for technology and leadership to guide our Site Reliability Engineering (SRE) team in managing NG911 call routing and handling systems. Hosted in public, private, and multi-cloud environments (AWS and Azure), these life-critical systems require achieving and maintaining 99.999% availability.

Key Responsibilities:

Team Leadership & Development:

• Provide comprehensive technical leadership for the entire SRE team.

• Drive the technical direction, architectural standards, and implementation of reliability best practices.

• Mentor and guide the team in advanced technical problem-solving and continuous technical improvement.

System Reliability & Availability:

• Oversee the design and implementation of high-availability (HA) architectures.

• Ensure systems meet the target of 99.999% availability.

• Develop and enforce strategies for observability, monitoring, and automated health issue detection.

Incident Management & Operations:

• Lead incident response efforts, including triage, troubleshooting, and communication with stakeholders.

• Maintain robust incident playbooks and ensure readiness for on-call support.

• Facilitate Failure Mode and Effects Analysis (FMEA) and Chaos Engineering activities.

Collaboration & Communication:

• Provide the technical overview and direction for all SRE team projects, ensuring consistent architectural excellence and reliability standards across the board.

• Act as the key technical liaison, clearly articulating the SRE team's technical strategy and reliability status to engineering teams, product management, and executive leadership.

• Collaborate with development teams to drive technical alignment, promote best practices, and communicate system performance and technical achievements.

Continuous Improvement & Automation:

• Drive automation initiatives to enhance system resilience and reduce manual intervention.

• Track and report key metrics such as SLOs, error budgets, MTTD, and MTTR.

• Stay informed about emerging technologies and best practices to continuously improve reliability processes.

Qualifications:

Experience:

• Proven track record as a technical leader for an SRE, DevOps, or cloud infrastructure teams in complex environments.

• Experience with mission-critical systems, ideally in emergency call management (NG911) or public safety solutions.

• Hands-on experience in designing, analyzing, and troubleshooting large-scale distributed systems.

• Expertise in public and multi-cloud platforms (AWS and Azure).

• Familiarity with geographically dispersed, cross-functional team collaboration.

Technical Skills:

• Strong knowledge of site reliability engineering principles, including monitoring, alerting, and incident management.

• Proficiency in automation tools and frameworks (e.g., Terraform, Ansible, Jenkins, GitHub Actions).

• Experience with distributed systems, predictive monitoring, self-healing mechanisms, and high-availability architectures.

• Practical knowledge of technologies such as Java (preferred), .Net Core/C#, Angular, PostgreSQL, MS SQL Server, RabbitMQ/Kafka, Redis (preferred).

Leadership & Soft Skills:

• Excellent communication skills for technical and non-technical audiences.

• Strong problem-solving mindset and a focus on continuous improvement.

Nice to Have:

• Familiarity with public safety communication standards, such as NENA i3 standards for Next-Generation 911.

• Knowledge of hybrid cloud architecture and advanced deployment techniques (e.g., canary releases, blue/green deployments, feature flags).

• Bachelor's degree

Key Success Metrics:

• Achievement of 99.999% system availability targets.

• Reduction in incident frequency and impact over time.

• Improved team efficiency through increased automation coverage.

• Positive feedback from internal stakeholders and engineering partners.

Join us in leading a team dedicated to ensuring the reliability and resilience of systems that support critical public safety operations.

Target Base Salary Range: $120,000 - $140,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Our U.S.Benefitsinclude:

• Incentive Bonus Plans

• Medical, Dental, Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.