EXECUTIVE ADMINISTRATIVE ASSISTANT 1 - 75974

Executive Service

The Division of TennCare is dedicated to providing our employees with a hybrid work environment. All TennCare positions have a combination of work from home and work in the office, which varies by position, department, and business need. You may review the specific expectations with our hiring team.

Background Check:

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Who we are and what we do:

TennCare is Tennessee's managed care Medicaid program that provides health insurance coverage to certain groups of low-income individuals such as pregnant women, children, caretaker relatives of young children, older adults, and adults with physical disabilities. TennCare provides coverage for approximately 1.7 million Tennesseans and operates with an annual budget of approximately $14 billion. It is run by the Division of TennCare with oversight and some funding from the Centers for Medicare and Medicaid Services (CMS).

TennCare's mission is to improve the lives of Tennesseans by providing high-quality cost-effective care. To fulfill that purpose, we equip each employee for active participation and empower teams to communicate and worked collaboratively to improve organizational processes in order to make a difference in the lives our members. Because of the positive impact TennCare has on the lives of the most vulnerable Tennesseans, TennCare employees report that their work provides them with a sense of meaning, purpose, and accomplishment. TennCare leadership understands that employees are our most valuable resource and ensures professional and leadership development are a priority for the agency.

Job Overview:

TennCare is committed to improving the quality of health care for its members while maximizing the value of every dollar spent. Since its founding, TennCare has been a leader in innovation through clinical care model integration and delivery system payment reform. TennCare's Medical Office is integral to this mission by leading clinical operations, quality improvement, and strategic innovation for the agency. Operationally, the TennCare Pharmacy Unit (TPU) develops, implements, and oversees pharmacy benefit policy, formulary management, pharmacy claims adjudication, and vendor oversight for the Division of TennCare. TPU collaborates closely with PBMs, MCOs, healthcare providers, and internal TennCare stakeholders to ensure accurate, timely, and clinically appropriate medication access for members. TennCare also sits at the intersection of federal and state health policy. TennCare's Medical Office is integral to this mission with direct responsibility for clinical quality and operations, federal and state policy, and strategic clinical innovation for the agency.

Key Responsibilities:

• Provide executive administrative support to Chief Pharmacy Officer and Pharmacy Leadership
• Own complex, multi-stakeholder scheduling of all meetings and appointments in addition to gathering and preparing materials
• Crossfunctional project coordination: build timelines and meeting cadences; maintain decision logs; share concise status updates; preempt bottlenecks
• External stakeholder liaison (MCOs, provider groups, inter/extraagency): triage/draft correspondence; coordinate agendas/materials; track commitments; escalate risks early
• Follow-up with meeting participants for availability daily as required until meetings are scheduled and posted to appropriate calendars to minimize conflicts
• Interact with direct reports and staff each pay period to identify administrative procedures are coordinated and properly administered
• Serve as a liaison between TennCare and pharmacy unit staff such as pharmacy and account directors at the Pharmacy Benefits Manager, and for each Managed Care Organization, pharmacy professionals such as TPA, AMPAA, ADURS management staff as well as other program administrators and TennCare stakeholders
• Make travel arrangements for staff at the local, state and national levels to include airline reservations, hotel reservations, conference registrations, and Edison Travel Authorizations, for business related travel
• Coordinate activities and work directly with staff involved in projects throughout the agency in association with the TennCare Pharmacy Unit and as directed by the Chief Pharmacy and Chief Medical Office
• Tennessee's Human Resource Management Systems
• Serve as the designated Liaison between the Chief Medical Office and TennCare Human Resources (HR)
• Ensure time and attendance records are entered/approved
• Ensure Performance Management documents are completed
• Ensure HR transactional paperwork is submitted
• Ensure HR correspondence is disseminated

Minimum Qualifications:

• Bachelor's degree and 2+ years of full-time professional staff administrative experience or related work.

Desirable Qualifications

Education and Experience:

• Graduation from an accredited college or university with a bachelor's degree or experience equivalent to substantial (four or more years of) full-time increasingly responsible professional staff administrative experience.

Substitution of Experience for Education:

• Qualifying full-time increasingly responsible sub-professional, paraprofessional, or professional experience may be substituted for the required education on a year- for-year basis, to a maximum of four years.

Substitution of Education for Experience:

• Additional graduate coursework in public administration, business administration, or other acceptable fields may be substituted for the required experience, on a year-for-year basis, to a maximum of two years.

Or

• Four years of increasingly responsible professional administrative services experience with the State of Tennessee.
• Excellent interpersonal, oral, and written communication skills.
• Strong organizational, time management, analytical skills.
• Experience in health care delivery and administration (hospital, physician practice, etc.) or state/federal health agency and policies.
• Proficiency in Microsoft Office software including Word, Excel, Outlook and PowerPoint.
• Experience in Edison, Tennessee's Enterprise Resource Planning system
• Experience in Service Now (SNOW), Tennessee's Workflow Solution

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.