Student Support Specialist

Closing Date:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Required Education and/or Experience

• Master's degree or higher in social work; eligible for social work licensure in Arkansas at least at the Licensed Master Social Worker (LMSW) level; and a minimum of 2 years post Master's social work experience.

Preferred Education and/or Experience

• Licensed Certified Social Worker (LCSW); 3-5 years social work (case management/counseling) experience; experience in a higher education setting; experience in student advising and retention initiatives; and experience in program planning and evaluation.

Job Duties and Responsibilities

• Provide advice, crisis counseling, and case management services to students covering academic, social, career, and related issues, making appropriate referrals as needed;

• Coordinate with the UA Little Rock CARE team to assist students in need of more intensive services or case management;

• Maintain internal and external referral systems for tutoring, mentoring, financial management, counseling, and health services;

• Coordinate with existing campus services, including Career Services, Health Services, Student Affairs, etc. to ensure students are aware of and are utilizing available services and programming;

• Work collaboratively with Counseling Services to best serve students, including referrals and participation in weekly clinical staffing meetings;

• Supervise and mentor Counseling Center clinical interns as needed;

• Supervise and mentor an administrative graduate assistant for student support;

• Develop and maintain relationships within the community to facilitate low cost or free support services;

• Determine areas of need and develop and implement early intervention programs, seminars, student workshops and related activities designed to address these needs;

• Track students who are at risk of academic distress and develop interventions to support student academic status and success;

• Work closely with students who are on academic probation in coordination with all college academic units;

• Provide both group and individual academic coaching and track progress for nursing students in Pathway programs;

• Support students struggling with determining a major and those who are not admitted to their preferred program;

• Oversee process and distribution of emergency funds available through the college;

• Participate in on and off campus events that support the university, college, and schools;

• Track student usage of both internal and external resources and referrals, including follow up data;

• Assess the implementation of early intervention and support programs and related activities to determine success and identify areas in need of improvement;

• Generate reports on retention initiatives and student outcomes;

• Research, develop, and submit grant proposals to enhance student success initiatives;

• Other duties as assigned.

Knowledge, Skills, and Abilities

• Self-motivated, problem-solving, proactive attitude and highly dependable;

• Excellent interpersonal skills;

• Ability to work in a diverse and dynamic environment;

• Ability to work collaboratively as part of a team;

• Adept at both oral and written/electronic communication;

• Computer proficiency (including, but not limited to, Microsoft Office Suite, Adobe Acrobat) and computer software, and other management systems;

• Ability to develop, interpret and suggest policy/procedures;

• Ability to conduct research and compile data into report form;

• Ability to analyze documents to determine compliance with rules, regulations, and procedures.

Additional Information:

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.