Supervisor, Customer Service

Your Opportunity: Taylor Corporation is looking for a Customer Service Supervisorto join one of our offices in Dayton, OH, White Bear Lake, MN or Amsterdam, NY.

Work Authorization: To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities:

Customer Service Leadership & Team Development

• Lead, coach, and develop a team of 12 - 18 customer service professionals supporting branded merchandise initiatives for clients

• Establish performance expectations, conduct regular reviews, and provide ongoing feedback and training

• Promote a serviceoriented culture focused on responsiveness, accuracy, and client satisfaction

• Serve as an escalation point for complex client issues and ensure timely resolution

Client & Account Support

• Oversee daily customer service operations while building a collaborative team culture

• Partner closely with Sourcing, Sales, Leaders, Operations and to ensure team delivers seamless client support

• Maintain strong client relationships by ensuring consistent communication, proactive problem solving, and service excellence

• Support on-boarding of new clients, programs, and team members

Process Improvement & Reporting

• Develop and refine customer service processes, documentation, and best practices

• Track and analyze service metrics (response time, order accuracy, escalations, client satisfaction)

• Identify trends, risks, and improvement opportunities and implement corrective actions

• Support system enhancements, testing, and adoption of new tools or platforms

You Must Have:

• 3 years of customer service experience, with prior leadership or supervisory responsibility

• Experience in promotional products, branded merchandise, fulfillment, logistics, or eCommerce environments preferred

• Strong understanding of order management, inventory concepts, and customer service workflows

• Proven ability to manage multiple priorities in a fastpaced, deadlinedriven environment

Skills & Competencies

• Strong leadership, coaching, and communication skills

• Clientfocused mindset with a proactive, solutionsoriented approach

• High attention to detail and commitment to accuracy

• Ability to analyze data and use insights to improve processes and performance

• Comfortable working crossfunctionally and influencing stakeholders

• MS Office Suite proficiency

The anticipated annual salary range for this position is $55,000 - $70,000. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee.

Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/

About Taylor Corporation

https://www.youtube.com/watch?v=pdXOC8HM-NM

One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands.

With more than 50 years of categoryexpertiseand10,000 employeesspanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and64 hoursof annual holiday pay.

The Employerretainsthe right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin,veteranor disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.