Customer Services Professional 2

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Customer Services Professional 2

Location(s): Cary, NC
(Hybrid: 3 days remote, 2 days onsite)

Must-Have Skills:

1. Problem-solving.
2. Multi-tasking (must retain department acronyms).
3. Effective communication.

• Strong communication skills.
• Adaptable to change.

• Seeking candidates with customer-facing experience who can handle issues, de-escalate situations, and find solutions. The role is part of a team of 5.

Job Description:
The Customer Care Coordinator serves as a central point of contact, partnering with customers, internal technical support teams, and field personnel to coordinate the planning and delivery of service resources. This role ensures the timely execution of both reactive and preventive service activities to maintain optimal performance and availability of diagnostic and testing equipment, supporting high-quality patient care.

The coordinator is responsible for effectively deploying service resources in alignment with contractual agreements, managing dynamic workflows, and minimizing scheduling conflicts that could delay resolution. This role requires strong organizational and communication skills to handle time-sensitive workloads, support 24/7 operations, and ensure accurate scheduling and coordination of service events. The position plays a critical role in delivering a high-quality customer experience and supporting overall customer success.

• 2-5 years' experience in a customer relationship related role, in a fast-paced environment.
• Positive attitude and passion for customer service.
• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality.
• Experience communicating ideas and rationale to internal teams and customers.
• Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
• Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue.
• Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook).
• Associate degree or equivalent experience required.

• Ability to professionally investigate and respond to requests in a timely manner.
• Strong communication skills and are adaptable to change.
• Ability to think at a high level and apply business concepts.
• Experience to anticipate customer needs.
• A history of acting as a collaborative team player with cross-functional teams.
• An interest in solving problems that don't have obvious solutions.

This organization has announced the next steps in its continued commitment to prioritizing colleague health, complying with customer and business partner requirements, and ensuring business continuity.

Effective immediately, full COVID-19 vaccination is required for all U.S.-based employees, contractors, and business partners, where permitted by local regulations, who meet any of the following criteria:

1. Individuals in customer-facing roles (e.g., those required to visit customer or business partner sites or interact in person at conferences or meetings), or
2. Individuals who work on-site at any location, whether on a regular or occasional basis.

Note: Reasonable accommodations may be considered for qualified individuals based on medical or religious grounds, in accordance with applicable laws.

Shift:

• 11 AM - 8 PM EST, Monday to Friday (3 days remote, 2 days onsite) After training, HM will work with worker to select 2 days working from home.

Training: Onsite full-time for about a month.

Travel Required: No

Experience Required: Minimum 2 years.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.