Office Associate

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Confirms patient appointments and makes a positive contribution to the success of the medical facility by providing patient-centered coordination of clinical activities. Incumbents are in near-continuous contact with patients and are expected to model behaviors that support the values and service standards adopted by the medical facility. Regardless of the site to which they are assigned, office associate must demonstrate competency and accuracy in handling of patient appointments and records.

EEO/AA/Disability/Veteran

• 1. Performs reception and exit functions per department and hospital policy/procedure.
• 1.1 Determines the reason for patient's visit to the clinic recognizing chief complaints and assessing urgent situations requiring immediate medical attention.
• 2. Registers OMWS patients in SYSTOC, to include entering and verifying demographics for patient and company: validating identification of patient, obtaining required consent to treatment signatures that will ensure correct billing and payment for services
• 2.1 Selects appropriate tasks and order sets associated with the patient's OMWS visit type
• 3. Schedules appointments for OMWS follow-ups.
• 3.1 Schedules appointments for follow-up exams, or any other services according to department and company guidelines.
• 4. Maintains organized files waiting for archived medical records to be received or sent out for archiving. Per guidelines, orders charts from Archive Company and distributes to requesting office.
• 4.1 Has a clear understanding of and adheres to the department's Medical Records policies and procedures to include storage, retention, and request from patients for chart information.
• 5. Provides other clerical support to the department.
• 5.1 Receives and distributes incoming mail for OMWS on a daily basis.
• 6. Commitment to Quality Service and Department Standards
• 6.1 Supports and practices initiatives of customer service in all dimensions of interactions with internal and external customers of department.
• 7. Provides support services to projects in OCC Health Services or Employee Health activities
• 7.1 Employee Health Support

EDUCATION

High school diploma or GED required. Secretarial and data entry training preferred.**Employees employed by YNHH effective 9/12/2012 as a result of the acquisition of the Hospital of St Raphael may meet educational requirements with the applicable combination of education and experience and demonstration of current competences.

EXPERIENCE

Minimum of two-three years experience in medical office or healthcare environment.

SPECIAL SKILLS

Knowledge of insurance carriers, precertification process preferred. Knowledge of medical terminology. Must be able to travel between faciltiies at any time during the day. Excellent communications, interpersonal, coordinative, and organizational skills. Good computer skills. Ability to communicate verbally both in person and on the phone with public and other hospital departments.

PHYSICAL DEMAND

Work is generally sedentary, requires extended periods of sitting/standing, with occasional moderate lifting (not more than thirty pounds) of files or light office equipment such as computer terminals. Work requires sufficient visual acuity for use of computer display terminals and reading office correspondence.

Previous customer service/ office work preferred. ability to multi-task, answer phone, computer skills.