Customer Success Manager, Software Services

At Atlas Copco, we value your work and who you are. As a global technology leader with over 150 years of innovation, we're committed to making a positive impact on industries and communities. Join a team where dedication, creativity, and growth drive everything we do.

The Customer Success Manager, Software Services plays a critical role in driving customer innovation and transformation by ensuring maximum value from our Software Maintenance portfolio (TechCover). This role leverages industry knowledge and analytics to manage customer relationships, drive adoption, and deliver measurable outcomes. You will build long-term partnerships, reduce attrition, identify growth opportunities, and elevate the overall customer experience.

Key priorities include accelerating software maintenance adoption, acting as a subject matter expert on TechCover solutions, strengthening collaboration with Motor Vehicle Industry (MVI) and General Industry (GIN) teams, and contributing to the growth of software services as a strategic revenue stream. This role also partners across the Service Business Line and Tools & Assembly Systems teams to drive alignment and shared success.

Here's how you'll make an impact:
* Drive customer outcomes by ensuring customers realize value and achieve their goals
* Build strong relationships to foster loyalty, retention, and advocacy
* Proactively identify risks and provide solutions before escalation
* Lead onboarding and implementation, serving as the primary contact during TechCover launch
* Conduct regular check-ins and business reviews to optimize performance
* Reduce churn by improving satisfaction and demonstrating ongoing value
* Identify upsell and cross-sell opportunities to support growth
* Analyze software usage data to identify trends and guide decisions
* Support MVI and GIN teams through training, materials, and customer presentations
* Champion software services strategy through clear value propositions and ROI-driven selling
* Provide input to enhance solution offerings and maximize customer value
* Build strong internal partnerships to drive collaboration and shared success
* Develop and track KPIs to demonstrate the value of software services

Reporting to the Vice President of Strategic Initiatives, this role is key to strengthening our Technology Services market position.

• Education: Bachelor's degree in Business, Engineering, IT/Computer Science, Communications, or related field.
  * Sales experience: Relevant sales experience (e.g. territory growth, account management or business development) with consistent KPI's preferred.
  * Technical aptitude: Strong technical understanding required to engage with customers effectively.
  * Travel-ready: Willingness to travel up to 50% within the assigned region, including both domestic and international trips to support sales meetings, client engagement, and business forecasting activities; overnight travel may also be required based on business needs.
  * Presentation skills: Strong communication skills with experience in product demonstrations a plus.
  * Proven track record: Experience selling software solutions to a wide variety of customers.
  * Computer skills: Maintain expert status in MS Office programs (Word, Excel, Teams, and PowerPoint).

At Atlas Copco, we know that work is more than just a job. Here's what we offer to keep you happy, healthy, and inspired:
* Professional Development: Opportunities for growth, training, and career advancement.
* Comprehensive Benefits: Medical, Dental, Vision, Life, and more.
* Financial Security: 401(k) with up to 6% company match.
* Work-Life Balance: 15+ days of paid time off, a generous holiday package, and flexible schedules.
* Family Support: Paid Maternity & Paternity Leave.
* Wellness Perks: Gym, Education, and Health Reimbursements.
* Rewarding Culture: An inclusive environment that celebrates innovation, teamwork, and diversity.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.