Case Manager

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The Steven A. Cohen Military Family Clinic offers a variety of services to post-9/11 Veterans, Active-Duty Service Members, Reservists, National Guard and their family members. The master's Level Case Manager is part of a multidisciplinary clinical team who serves to bridge between clinical services and essential community resources as well as provides individual, couples, family and group therapy to our military families. The Case Manager will provide case management services in-person and in a virtual platform. The Case Manager facilitates direct referrals for housing, employment, healthcare, legal, educational, peer-support and all other essential community-based needs for clinic clients. The Case Manager manages referral partnerships by continuous engagement post-referral, ensuring the provision of high-quality care. The Case Manager assists the clinical team in understanding resources and needs within the clinic community.

The master's Level Case Manager will additionally provide clinical treatment to the military population served via a caseload of clinical cases. Additionally, the Case Manager will provide an array of clinical treatment to post-9/11 Veterans, Active-Duty Service Members, Reservists, National Guard and their family members. The Case Manager will provide evidence-based therapy to individuals, couples, families and groups.The Steven A. Cohen Military Family Clinic has a commitment to training, consultation and proficiency in Cognitive Behavioral Therapy, Cognitive Processing Therapy, and Prolonged Exposure, through which the Case Manager will deliver short-term treatment, targeted treatment. The Case Manager will support the Centerstone Mission, Vision and Values in delivering care that changes people's lives and is expected to communicate clearly and appropriately, providing excellent customer service. Adherence to applicable policies and procedures is expected. Regular attendance and punctuality are required.

This position requires Wednesday evenings until 7pm.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides comprehensive case management to post-9/11 Veterans, Active-Duty Service Members, Reservists, National Guard and their family members
• Provides appropriate referrals and follow-up as necessary.
• Performs and documents patient's screenings, psychological assessments, progress and referrals for service members, veterans and military family members.
• Engages in regular training and consultation to engage in evidence-based, measurement informed care for clients.
• Provides individual, couples, groups, and family psychotherapy to clients with a focus on delivering evidence based treatments under supervision of clinical supervisor
• Prepares and maintains confidential case records and documentation in the electronic health record.
• Ensures confidentiality and controls access to sensitive information.
• Collaborates with clinical team to perform risk management and crisis intervention services as necessary.
• Develops network of trusted contacts within organizations in which to refer and coordinate care.
• Assists veterans and their family members in navigating service providers across multiple systems of care
• Attends weekly individual clinical supervision and weekly group clinical/admin supervision and administrative meetings
• Provides direct services including treatment for Veterans and their families.
• Collaborates and coordinates with the caregiver, physician, clinic director, case management and all other disciplines to provide the best care to patients as needed.
• Collaborates and coordinates with clinic director, lead clinician and clinical supervisor to provide best possible care to patients as needed.
• Consults with service providers and community partners on resource-related issues.
• Maintains presence on instant message platform for entirety of 40-hour work week.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Military background or prior experience in serving the military community and/or veteran administrative organizations preferred.
• Outstanding organizational, interpersonal and communication skills.
• Outgoing, pleasant, professional manner that clearly represents the mission and goals of the Military Family Clinic at Centerstone.
• Must be highly organized, detail oriented, and reliable.

QUALIFICATIONS

Education Level

• Master's degree in social work, Sociology, Psychology or related field required.

Years of Experience

• Two or more year's case management experience required. Two or more years in a customer service focused environment required.

Certification/Licensure

PHYSICAL REQUIREMENTS

Standing - 10%

Sitting - 90%

Squatting - Occasional

Kneeling - Occasional

Bending - Occasional

Driving - Occasional

Lifting - Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.