Assistant Director, Admissions and Registration

Under the general supervision of the Patient Access Services Director, the Assistant Director, Admissions, Financial Counseling and Transfer Center is involved with the administrative services and operations for patient admissions, registration, ED, Surgical Waiting Room and Lab registration and reception services, Birth Center and Integrated Transfer Center admissions, patient financial screening, counseling and assistance services and price estimates/quotes. In accordance with federal, local, and internal standards, policies, and regulations. Typically include operations, fiscal management, program planning and / or external marketing activities. Management oversight includes 24/7 staff and operations and extended hour staff and operations.

The Assistant Director, Admissions, Financial Counseling and Transfer Center manages the Patient Access and business operations of UCSF Health West Bay patient access services locations and services encompassing 18 separate points of patient access and 24/7 and extended hour operations. S/he is responsible for managing day-to-day operational, financial, human and other resource management, and strategic planning. S/he has the clinical and administrative responsibility for developing and maintaining a high standard of patient access to care and the patient financial experience. The Assistant Director will inform, design and construct ADT and patient access workflows and oversee the implementation of optimization of the electronic medical record (EMR) and other systems unique to the patient access services operations and to the medical center. Working in conjunction with the admitting and referring providers, nursing, care transitions professionals and key administrative staff to include the Pre-Access Operations, Hospital and Medical Group Contracting Services, Patient Financial Services, Patient Relations, Compliance, Regulatory and Privacy teams, the Assistant Director will design and be instrumental in workflows and processes to ensure effective and optimal patient experience and patient flow. Working in conjunction with the Director, the Assistant Director will adopt existing policies and procedures and develop customized procedures and programs that respond to changing health care coverage and reimbursement requirements and to individualized patient qualities and needs.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $118,300 - $268,900 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Required Qualifications:

• Bachelor's degree in related area and / or equivalent combination of experience / training
• Minimum of seven (7) years healthcare management experience
• Strong patient admissions, ED, registration, financial counseling management experience, with progressive expertise in department management, staff scheduling, customer service methods, incident reporting, regulatory compliance, accreditation requirements, information technology, and the policies, principles, best practices, and standards involved with effective patient access services administration
• Strong knowledge of relevant healthcare and admissions/registration operations information technology, including revenue cycle and billing systems and patient access to care workflows and processes
• Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments
• Excellent skills in successfully managing patient access services functions. Skills to develop strategic plans, create benchmarks, integrate systems and fiscal management
• Excellent and advanced managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation
• Excellent and advanced communications skills to convey complex information clearly and concisely to all levels of staff, management, and outside agencies, with the ability to motivate, influence, and persuade others

Preferred Qualifications:

• Master's degree in Healthcare Administration, Public Health or Public Administration

Required Qualifications:

• Bachelor's degree in related area and / or equivalent combination of experience / training
• Minimum of seven (7) years healthcare management experience
• Strong patient admissions, ED, registration, financial counseling management experience, with progressive expertise in department management, staff scheduling, customer service methods, incident reporting, regulatory compliance, accreditation requirements, information technology, and the policies, principles, best practices, and standards involved with effective patient access services administration
• Strong knowledge of relevant healthcare and admissions/registration operations information technology, including revenue cycle and billing systems and patient access to care workflows and processes
• Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments
• Excellent skills in successfully managing patient access services functions. Skills to develop strategic plans, create benchmarks, integrate systems and fiscal management
• Excellent and advanced managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation
• Excellent and advanced communications skills to convey complex information clearly and concisely to all levels of staff, management, and outside agencies, with the ability to motivate, influence, and persuade others

Preferred Qualifications:

• Master's degree in Healthcare Administration, Public Health or Public Administration