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First Line Risk and Control Senior Issue Manager

Western Alliance Bancorporation
dental insurance, tuition assistance, 401(k)
United States, Arizona, Chandler
3033 West Ray Road (Show on map)
Apr 07, 2026
Job Title: First Line Risk and Control Senior Issue Manager Location: Block 23 What you'll do: The Issue Management Sr. Manager is a senior leader within the First Line Risk & Control Office, accountable for the First Line of Defense (FLoD) Issue Management Program. The role oversees the end-to-end issue lifecycle (identification, assessment, remediation, validation, and reporting and drives consistent governance, metrics, and executive reporting. Success in this position typically requires deep financial services controls experience, strong stakeholder management across all lines of businesses and the ability to deliver sustainable improvements to the firm's control environment. Drive proactive and timely identification, management, and oversight of issues per firm requirements Identification of thematic root causes underlying control failure/s and facilitating the planning and execution of effective remediation of control gaps Collaborate with stakeholders to resolve roadblocks and facilitate solutioning with senior leaders Development, implementation, maintenance and management of the Issue Management application (System of Record) Design and implement of issue management reporting for senior leadership to identify trends, emerging risks, and actionable items in the risk and controls environment Liaise within the organization to ensure connectivity with enterprise-wide issue management efforts to enhance Western Alliance safety and soundness Development of strong relationships with key stakeholders Proactive engagement with control functions to ensure understanding of the First Line of Defense governance program Focus on continuous control improvements across all areas to enable the evolutionary design of the overall control framework in an efficient, cost effective, streamlined, and value-add manner What you'll need: Bachelor's degree in information security, Computer Science,Technologyorarelated field 10 years of experience in Financial Services and First Line Risk, Enterprise Risk, or Operational Risk Expertisein technology risk and controls, industry bestpracticesand applicable frameworks such as NIST, ISO,and COBIT Experience inTechnology, cybersecurity, or technology risk management disciplines Strategic thinker with strong analytical skills (a must) and the ability to translate complex concepts in a concise manner Openness to continuously challenging the status quo Demonstrated leader capable of driving change and developing a high-performing team Ability to set priorities and manage multiple projects simultaneously in a fast paced, highly matrix, dynamic environment Self-motivated, highly adaptive, and able to work well under high stress Excellent oral and written communication skills Industry certifications such as CISSP, CISM, CISA, or CRISC a plus Benefits you'll love: We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation