Field Service Engineer Lead - Semiconductor

Location

US-OR-Hillsboro

Company

Canon U.S.A., Inc.

Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will provide customer support for onsite installations, repairs and maintenance of photolithography semiconductor equipment primarily in Hillsboro Oregon. Serve as a technical lead, supervise field service engineers , collaborate with engineering, and ensure customer equipment operates efficiently with minimal downtime.
This is an exciting opportunity to be on the cutting edge of technology and join a dedicated team enabling new technology to improve processes in a pre-production environment.

Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19

- Collaborate with engineering to conduct tests, experiments, and analyze equipment data to develop actionable plans that reduce downtime and improve productivity.
- Work directly with customers to formulate and implement strategies that minimize equipment downtime.
- Supervise and monitor field technicians, providing guidance, training, and technical support.
- Perform setup, calibration, maintenance, and troubleshooting of semiconductor process equipment in the field.
- Participate in equipment installations at customer sites to ensure proper operation.
- Escalate complex or serious repair issues to senior technicians or engineers as needed.
- Monitor equipment performance to prevent malfunctions and reduce downtime.
- Maintain accurate documentation of maintenance activities and prepare periodic reports.
- Manage inventory levels of service parts and equipment to support timely repairs.
- Provide formal training and assistance to less experienced technicians and occasionally to customers.
- Represent the company by delivering expert advice, troubleshooting product issues, and responding to inquiries.
- Report to a Supervisor or Manager.

- High school diploma, GED or equivalent experience required plus 6 or more years of related experience. Bachelor degree in a related field is preferred.
- Hands on mechanical skills required
- Hands on experience with electronic testing tools required
- Able to work on equipment alone and work with other engineers as a team player under challenging situations
- Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill or chemical are plus
- Excellent trouble shooting skills, verbal and written communication skills
- Customer support experience is a plus
- Must be able to travel and work flexible schedules
- Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses)
- May require up to 25% car, air and overnight travel (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business, must remain in compliance with company safety guidelines and policies.
- Requires ability to lift up to 30 pounds individually and for lifting over 30 pounds assistance may be available.
- Substantial amount of standing, walking, typing, grasping, talking and hearing.
- Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.
- The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
- The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.
- The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.

We are providing the anticipated rate for this role:$47.28 - $70.80 hourly

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else

*Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

#CUSA

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

#LI-ONSITE #PM19 #LI-NF1

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