New

Sr. Client Servicing Manager - Paze

Early Warning Services LLC
parental leave, paid time off, flex time, 401(k), retirement plan
United States, Arizona, Scottsdale
5801 North Pima Road (Show on map)
Apr 07, 2026
At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose Serves as the primary point of contact for Early Warning's customers post-implementation. Provides high level support to remove customer support impediments by managing complex customer issues, driving decisions to facilitate projects, and clearing roadblocks. Will use their in-depth knowledge of business processes, deep knowledge of Early Warning's products and technical understanding to drive and increase adoption and utilization of company products. Recommending product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s) to achieve customer's desired result. Essential Functions Represents the customer, their requirements, and facilitates discussions with internal departments for delivery of timely solutions. Escalate and manage issues and negotiate compromises with other organization leaders and customers as needed; updates case management system with actions taken. Support the planning and facilitation of quarterly customer forums and business reviews. Leads the coordination of certification activities to ensure compliance with the Rules and all other Service Documents. Leads discussions with more junior team members to share knowledge and understand customer needs; includes sales team in escalations and sensitive resolutions. Ensures department complies with internal policies and procedures. Collaborates with sales teams to understand and negotiate through billing and contractual challenges specific to each customer. Maintains records of changes, product enhancements, product pricing or other customer specific items; proactively building out customer background and learns to recognize new business opportunities. Organizes discussions between customers and delivery, sales, operations, transmissions, legal and billing to resolve status, production, delivery, and billing inquiries. Formulates recommendations for process efficiencies throughout the department. Supports the company's commitment to risk management and protecting the integrity and confidentiality of systems and data. Minimum Qualifications Education and experience typically obtained through completion of a Bachelor's Degree in Business Administration, Operations Management or related field. 8 or more years of customer support and escalation experience. Demonstrated ability to leverage problem solving skills and appropriate technical tools to perform day-to-day support administration tasks, root-cause analysis, and service management (such as log interpretation and performance monitoring) Excellent written, verbal, and interpersonal communications skills. Utilize critical thinking skills, customer understanding and product knowledge to suggest product modifications or best practices of using EWS tools. Background and drug screen. Preferred Qualifications Financial services / banking experience preferably in customer service/sales roles Contract experience; reading, reviewing and general understanding of contract documents. Additional related education and/or experience preferred. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation. Physical Requirements Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor. The base pay scale for this position in: Phoenix, AZ/ Chicago, IL / Washington, DC in USD per year is: $104,000 - $130,000. New York, NY/ San Francisco, CA in USD per year is: $125,000 - $156,000. Additionally, candidates are eligible for a discretionary incentive plan and benefits. This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes. Some of the Ways We Prioritize Your Health and Happiness Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses. 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility. Paid Time Off -Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day. 12 weeks of Paid Parental Leave Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work. AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page here for the latest. Ourteamcan share more during the interview process! Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees. Early Warning Services LLC is a proud participant in E-Verify, a federal program to help ensure a legal and authorized workforce. As part of our hiring process, we electronically verify the employment eligibility of all new hires through E-Verify. For more information on your rights and responsibilities under E-Verify please visit Home \| E-Verify.