Diet Clerk - Food and Nutrition Services

We're with you for life's journey. At Denver Health, purpose isn't just something we believe in-it's something we live every day, for life's journey.

Our Values

Respect | Belonging | Accountability | Transparency

Department

Job Summary

Under close supervision, provide exceptional customer service while processing patient and diet information to ensure that patients receive food according to their diet order and food allergies. Perform a variety of clerical duties: handles phones, uses computer system to process menus and diet information.

Essential Functions:

• Initiates telephone or personal contact as appropriate to ensure all patients receive a meal for each meal period during scheduled shift. (5%)
• Answers phones in a professional manner following department Phone Etiquette procedures and initiates telephone contact as appropriate. (5%)
• Maintains departmental records, logs, files. (5%)
• Records census on log after each meal. (5%)
• Maintains clean, organized office. (5%)
• Oversees inventory and ordering of office supplies. (5%)
• Accurately tracks clinical activity data into department forms (5%)
• Provides assistance with tray assembly and delivery as needed. (5%)
• Reads HeatlhTouch Screens and various census/dx reports, etc (5%)
• Uses Computer systems to perform diet office functions and clinical activities. (5%)
• Prior to each meal service and throughout shift, updates patient information and diet orders in computer system that are received via computer, phone or FAX. (5%)
• Clarifies incomplete or ambiguous diet order and ensures accurate meal orders according to policy. (5%)
• Makes necessary diet changes, process correct diet orders for all patients and keep Room Service order system updated. (5%)
• Processes Room Service customer meal orders accurately and according to patient preferences and dietary restrictions, including patient/family initiated orders and for patients needing assistance. (5%)
• Updates and processes Room Service customer nourishments/supplements, snacks and tube feeding orders accurately and according to patient preferences and dietary restrictions, including patient/family initiated orders and for patients needing assistance. (5%)
• Prints nourishment, supplement and tube feeding labels according to established time frames. (5%)
• Prepares and delivers nourishment, supplement, and tube feeding product according to standard procedures. (5%)
• As needed, follows guidelines and accurately calculates orders for tube feeding delivery. (5%)
• Prints patient reports to determine which patients have not placed a meal order for the meal period. (5%)
• Process AD-13 requests for patient and/or guest meal service. (5%)

Education:

• No High School Diploma and/or No GED

Work Experience:

• 1-3 years customer service experience required and
• Experience in healthcare food service operations and/or diet office preferred.

Licenses:

Knowledge, Skills and Abilities:

• Must be able to read, write and speak English.
• Ability to speak both English and Spanish preferred (with documented competency of speaking Spanish).
• Ability to handle multiple priorities at one time.
• Able to perform repetitive hand and wrist movement.
• Ability to demonstrate professional work behavior by following guidelines as established by policies and procedures.
• Demonstrations competency with computer systems for order entry to update diet and patient information.
• Ability to read HealthTouch screens and various census/dx reports, etc.
• Computer data entry skills preferred.
• Good typing, keyboarding and proofreading skills.
• Experience with HealthTouch preferred.

Shift

Work Type

Salary

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future - with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development - while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you're joining a mission-driven organization that invests in you.

Here is a small list of our benefit programs:

• Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays

• 100% paid parental leave up to 6 weeks

• Immediate eligibility for retirement plans with employer contribution up to 9.5%

• Generous medical, dental, vision plans in addition to employer paid disability and life insurance.

• Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center

• Free RTD EcoPass (public transportation)

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

About Denver Health

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation.

As Colorado's primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.