Digital Payments Operations Manager

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

Job Summary

The Digital Payments Operations Manager is responsible for the research and development, implementation, and ongoing management and strategy of the bank's end to end operations for digital payment channels, vendors, products, and services. Responsible for ensuring efficient payment processing across all channels. Performs other projects and duties as assigned.

Essential Functions, Duties and Responsibilities

• Prepares executive level reporting for use by bank's board of directors and senior management.

• Monitor transaction flows, system performance and operational key performance indicators to identify issues or opportunities for improvement.

• Works with internal teams and risk management to ensure due diligence for processes and procedures.

• Maintain strong controls, with fraud prevention and bank loss measures.

• Ensure all payment processes comply with regulatory requirements and internal audit needs.

• Properly escalates issues to management for awareness and resolutions.

• Drives product strategy in alignment with key business and operational/functional partners.

• Communicates effectively at all levels of the organization and fosters a positive working environment.

• Focuses on product ownership.

• Participates and leads aspects of the proposal development process.

• Supports various internal project needs from planning, budgeting, and deliverables.

• Contributes to the development of proposal pricing strategies.

• Manages outside vendor relationships and hold accountable to quality standards and service level agreements.

• Lead and develop a high-performing team with the proper recruiting, onboarding, coaching, training and performance management. Adhere to company leadership standards.

• Enables a strong partnership with cross functional teams including IT, Finance, Compliance, Retail Adm., BSA and Risk to establish department and bank goals.

• Maintains a working knowledge of all bank regulatory requirement and policies and procedures.

Required Knowledge, Skills and Competencies

• Ability to present and influence an audience.

• Strong project management skills with ability to multi-task.

• Detail orientated and strong organization skills.

• Ability to work with all types of teammates, internal and external partners.

• Strong understanding of digital payment methods, settlement processes and regulatory frameworks.

• Excellent analytic, problem-solving and communication skills.

• Proven ability to lead teammates and manage complex, fast-moving operational environments.

• Strong PC and Microsoft Office Suite product proficiency.

Industry and Work Experience

• 8+ years of relevant digital payment management experience required.

• 5+ years of management experience required.

• 2+ years of experience in electronic payments or payment card industry required.

Academic

• Bachelor's degree in business or related field required.

• Master's degree in business administration preferred.

Benefits Available to Employees:

Ameris Bank provides a comprehensive employee benefit package to all eligible employees.

• Medical, Dental and Vision Insurance

• Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment

• Life Insurance provided at no additional cost to employees

• Accidental Death & Dismemberment Coverage

• Long-Term Disability Coverage

• Paid Sick and Vacation Leave

• 11 Holidays

• Volunteer/Service Day

• Employee Stock Purchase Plan

• 401(k) Retirement Plan

• Ameris Bank matches 50% of your first 8% of contributions to the plan

• Flexible Spending Accounts

• Health Savings Account

• Health Reimbursement Arrangement

• Supplemental Life & Other Insurance Plans

• Identity Theft Protection

• Pet Insurance

• Legal Insurance

• Employee Assistance Program

• Employee Advocacy Program

• Tickets at Work (Entertainment discounts for Ameris Bank Employees)

• AT&T Employee Discount

• Wellness Discounts for Medical Premiums and Other Rewards

• Employee Referral Incentive

• Education Assistance

• Employee Resource Groups

Banking Advantages for Employees:

In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services.

• Free Interest Checking

• Free Safe Deposit Box

• Free Money Orders, Travelers' Checks and Cashier Checks

• Discount on Mortgage Origination Fee

• Free Online Banking and Free Unlimited Online Bill Payment

• Employee Banking Perks

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.