Quality Assurance Manager- Electronic Security - Southern, VA

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

How You'll Contribute:

At Diversified, we design and deliver technology solutions that protect, connect and elevate the world's most complex environments. Within our Electronic Security Solutions (ESS) team, we go beyond traditional security, engineering integrated electronic security systems including IP-based access control, video surveillance and intrusion detection systems that safeguard people, assets and operations.

The Quality Assurance Manager - Electronic Security is responsible for driving consistency, quality, and performance across ESS project delivery. You will reinforce installation standards and processes for integrated security systems, including access control, CCTV, and intrusion detection.

Working closely with project teams and field engineers, you will support issue resolution, monitor quality outcomes, and help ensure systems are delivered in line with client requirements. Your role contributes directly to improving delivery standards, team capability, and overall project success.

This is a home-based role supporting Southern Virginia. While work is primarily virtual, up to 25% regional travel is required. Candidates must reside in, or be willing to relocate to, the supported region.

What You'll Do:

• Deliver and reinforce Diversified installation standards, including training across termination, mechanical installation, and client interaction.
• Act as the primary escalation point for field issues, supporting timely resolution and maintaining project progress.
• Monitor onsite performance, productivity, and quality, providing feedback to support development and improve delivery outcomes.
• Lead QA/QC activities, including monthly reporting, issue tracking, and follow-up actions to ensure project compliance and completion.
• Provide onsite support for systems integration across access control, video surveillance, and intrusion detection systems.
• Ensure adherence to installation standards, governance, and quality assurance processes across all project phases.
• Support team development through mentoring, coaching, and structured growth planning.
• Oversee site safety, quality control, and ISO-related activities, ensuring compliance at all times.
• Verify site readiness, conduct surveys, and support commissioning to ensure successful system deployment.
• Collaborate with cross-functional teams to improve workflows, streamline delivery, and enhance operational effectiveness.
• Act as the onsite client escalation point and represent Diversified during project implementation.
• Oversee subcontractor performance, ensuring alignment with scope, quality, and safety expectations.
• Support internal training initiatives, including participation in Diversified Academy.
• Complete additional duties as required to support project and business objectives.

What You'll Bring:

Education & Certifications:

• High School Diploma or GED

Required Skills/Qualifications:

• 3+ years' experience in commercial construction trades and settings.
• 3+ years' experience with Electronic Security Systems (ESS).
• Proficient in MS tools such as Excel, Word, etc.
• Demonstrated leadership and efficient workforce management skills.
• Proficient planning abilities for pre-installation preparations and materials coordination.
• Strong communication skills for 360-degree stakeholder engagement.
• Experience in document management and ensuring project scope adherence while prioritizing safety and quality.
• Proficiency in reading and interpreting technical drawings.
• Travel up to 25% of the time is required.
• Must possess a valid driver's license in their state of residence.
• Ability to climb ladders and work from elevated platforms, and lift up to 30 lbs.