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Remote New

Principal

Forsta
United States, Missouri
Apr 08, 2026

Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

  • Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

  • Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

  • Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

  • Dare to innovate:We challenge the status quo with creativity and innovation as our true north.

  • Better together:We check our egos at the door. We work together, so we win together.

Help Shape the Future of Human Experience in Healthcare

At Press Ganey, Human Experience (HX) isn't a buzzword-it's a strategic advantage. Our consulting team partners with healthcare organizations to transform how care is delivered, experienced, and measured across patients, clinicians, and staff.

As a Principal within Press Ganey Consulting, you will sit at the intersection of strategy, insight, and execution-working shoulder-to-shoulder with healthcare leaders to solve their most complex challenges. You'll bring together deep industry expertise, data-driven insights, and pragmatic execution to help clients move faster, act smarter, and realize the full value of their investments.

This is a senior, market-facing role for a trusted advisor who thrives on impact-shaping strategy, growing relationships, building businesses, and mentoring high-performing consulting teams.

What You'll Do Trusted Advisor, Growth Leader & Thought Partner
  • Build and sustain long-term, C-suite and Board-level relationships, earning credibility as a trusted advisor and generating repeat and referral business.
  • Anticipate industry and client-specific trends, bringing new thinking, insights, and solutions that advance organizational priorities.
  • Identify and expand opportunities that deepen client partnerships across Press Ganey's consulting, technology, and analytics solutions.
  • Translate cross-industry and cross-client learnings into actionable strategies for today's complex healthcare environment.
  • Lead thought leadership efforts-contributing to methodologies, tools, service lines, and market presence through articles, blogs, whitepapers, and speaking opportunities.
  • Drive revenue annually in incremental consulting and solution revenue, including leading proposal development, scope definition, and pricing.
Engagement & Delivery Leadership
  • Lead and deliver world-class consulting engagements that produce measurable outcomes for clients.
  • Guide, coach, and inspire cross-functional engagement teams-setting clear expectations, providing feedback, and developing future leaders.
  • Own engagement quality and results, holding yourself and others accountable to delivery standards, timelines, and outcomes.
  • Establish and refine project management and delivery standards that enable teams to consistently exceed client expectations.
  • Ensure consistency, rigor, and excellence across all employee experience-related consulting engagements.
  • Directly manage Consultants as needed, fostering a culture of trust, accountability, ownership, and high morale.
What You Bring Experience & Expertise
  • 20+ years of relevant healthcare experience, including clinical experience within a provider organization.
  • Proven leadership in healthcare consulting, including hands-on implementation experience.
  • Deep expertise across performance domains such as Experience, Safety, Engagement, Quality, and related areas.
  • Demonstrated success leading complex engagements, multidisciplinary teams, and large-scale transformations.
  • Strong analytical capability, combining conceptual thinking with quantitative and qualitative analysis.
  • Exceptional facilitation, presentation, and communication skills-with the ability to influence executives, clinicians, and staff at all levels.
Education
  • Master's degree required. Preferred disciplines include:
    • Business Administration
    • Health Policy or Health Administration
    • Finance
    • Clinical degrees (RN, MD, APP, PharmD)
Travel
  • Willingness to travel up to 75%

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $150,000to $240,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:https://www.pressganey.com/legal-privacy/

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