Student Advanced Level

**WE ARE ACCEPTING
APPLICATIONS FOR THIS POSITION FROM ALL STUDENTS REGARDLESS OF WORK STUDY
AWARD**

Academic
Technologies is seeking responsible, self-motivated students for 2 unique
roles. Candidates must demonstrate leadership, initiative, and ability to
provide support and training on a variety of AV and classroom technology to
students, faculty, and staff in classrooms and computer labs across campus.
Successful candidates will demonstrate excellent customer service skills and
an interest in technology support, customer service, and teaching. This
position also has shared supervisory responsibility of student technicians
and a focus on the areas outlined below.

Must possess the
ability to work independently, organize time efficiently, and to communicate
professionally with faculty, staff, and students. Applicants should be able
to take the initiative to solve problems on their own as well as request help
as needed.
This role is
designed for experienced student technicians who can work independently on
complex technical issues while also supporting the technical development of
other student staff.
Successful
candidates will demonstrate strong technical problem-solving ability,
attention to detail, and the ability to execute tasks with minimal
supervision.

Applications must
include a cover letter addressing which position the applicant is interested
in.

AV Technical Lead Position:

Provides advanced
technical leadership for student technicians. Must demonstrate the
ability to communicate with customers about ongoing issues in classrooms
related to audiovisual systems and computer software. Responsible
for ongoing coaching and support of staff development along with helping
coordinate various special projects in the classroom environment. Takes
initiative to solve computing and personnel problem

Responsibilities

Provide advanced technical
leadership:
Providing advanced technical
guidance and leadership to student technicians.
Serving as a technical escalation
point for complex classroom AV and computing issues.
Taking the initiative to identify,
diagnose, and resolve technical and personnel-related issues.

Customer communication and issue
resolution:
Communicating clearly and
professionally with customers regarding ongoing classroom issues.
Providing status updates and
explanations related to audiovisual systems and computer software.
Ensuring customer concerns are
addressed in a timely and effective manner

Supporting projects and operations:
Assisting with the coordination and
execution of special projects in computer classrooms and labs.
Collaborating with other leads (site
team and annex) to ensure project goals and timelines are met.
Supporting day-to-day operational
needs related to classroom and lab technologies

Staff coaching and development, including:

Providing ongoing coaching,
mentorship, and technical support to student technicians.
Assisting with training,
reinforcement and knowledge-sharing within the team
Promoting best practices for
classroom and lab support.

PC Technical Lead Position:

Provides technical
leadership and training on the support and deployment of PCs in the classroom
environment. Must demonstrate the ability to communicate with staff and
student technicians about new and ongoing issues in classrooms related to
audiovisual systems and computer software. Responsible for managing the
imaging of all workstations including imaging, troubleshooting, deployment,
documentation, and facilitating communication between various IT support
teams.

Responsibilities

Managing the imaging of all new workstations, which
entails the following:
Creating and/or tracking the status of tickets for WSM.
Coordinating with staff and inventory lead about the
appropriate timeline for imaging.
Maintaining records of the laptops imaged and working
closely with the Inventory lead, when imaging is conducted on a large- scale.
Maintaining
close communication with various IT teams.
Troubleshooting when the normal imaging process fails.
Providing training and imaging documentation to Site
Team, annex leads and scons involved in re-imaging/imagin

Coordinating ongoing support with staff, including:
Planning Winter/Summer re-imaging.
Imaging and re-imaging during the semester based on
department needs.
Improving imaging/re-imaging procedures.

Podium computer and laptop maintenance, which includes
the following:
Keeping laptops as updated as possible if they have not
been in circulation for a long period of time.
Troubleshooting PCs and laptops with issues

Supporting Site Team operations, which entails the
following:
Assisting with large-scale imaging projects.
Cross training in different roles to fill in when
necessary.
Supporting
day-to-day operational needs related to classroom and lab technologies.

Enrolled in a degree seeking program at UNM, Enrolled at least half-time (6 hours) at UNM for fall and spring semesters (Audit hours do not count), and if Work Study, you must meet Satisfactory Academic Progress.

Minimum Qualifications:

Enrolled in a degree seeking program at UNM, enrolled at least half-time (6 hours) at UNM for fall and spring semesters (audit hours do not count.),

Minimum of one year experience as a student technician (SCON) in Academic Technologies or equivalent technical ro

Strong understanding of computer hardware, operating systems, and common software applications

Demonstrated ability to troubleshoot technical issues independently

Preferred Qualifications:

Experience with system imaging, deployment tools, or lab management environments

Familiarity with Windows/Mac OS configuration and troubleshooting

Experience working with ticketing systems (e.g., Help Desk systems)

Basic networking knowledge (IP, connectivity, troubleshooting, etc.

Experience documenting technical processes or creating guides

Experience mentoring or supporting peers in a technical environment

Strong organizational and analytical skills

Only applications submitted through
the official UNMJobs site will be accepted. If you are viewing this job
advertisement on a 3rd party site, please
visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.