New

Customer Service Representative

TEKsystems
$21.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kansas, Lenexa
Apr 13, 2026
Customer Service Representative II (OnSite / Hybrid After Training) Lenexa, KS \| Lenexa, KS 66219 Monday-Friday \| 8:00 AM-5:00 PM CST $21-$24/hour \| 12month Contract Onsite for training (first 90 days), then hybrid About the Role We are seeking a Customer Service Representative II to serve as a trusted customer advocate and informal team leader within the Customer Care team. This role builds on strong CSR fundamentals and offers opportunities for problemsolving, peer escalations, and process improvement. In this position, you'll handle routine and more complex customer inquiries through phone, email, and case management, while partnering with leadership to enhance tools, workflows, and team knowledge. This is an excellent opportunity for someone who enjoys being a goto resource and making a meaningful impact. What You'll Do * Handle highvolume inbound customer calls (headsetbased; ~7 hours/day) * Resolve customer questions, concerns, and complaints with empathy and accuracy * Serve as a firstline escalation resource for peers by troubleshooting complex issues * Follow SOPs and utilize internal resources such as documentation and team chat tools * Accurately document interactions and resolutions within CRM and case management systems * Partner with supervisors on process improvements and special projects * Potentially crosstrain into email support once established in the role * Become increasingly independent after completing training Required Qualifications * 3+ years of customer service experience (call center or similar environment preferred) * Strong written and verbal communication skills * Experience using CRMs, case management systems, or multiple software platforms * Excellent reliability, punctuality, and schedule adherence (critical requirement) * Ability to multitask and stay organized in a structured, highvolume environment * Strong problemsolving skills with the ability to work independently Work Environment & Schedule * Schedule: Monday-Friday, 8:00 AM-5:00 PM CST (40 hours/week; overtime is rare) * Attendance expectations are strict: Must be logged in and ready to take calls before 8:00 AM; even minimal tardiness is tracked * Training: Onsite fulltime for the first 90 days (or until fully trained) * After training: Hybrid schedule, 4 days remote / Thursdays in office Why This Opportunity * Purposedriven customer service supporting a vital community resource * Stable schedule with a collaborative team environment * Strong focus on quality, professionalism, and continuous improvement * Opportunity to grow into a support and leadershipadjacent role Job Type & LocationThis is a Contract position based out of Lenexa, KS. Pay and BenefitsThe pay range for this position is $21.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Lenexa,KS. Application DeadlineThis position is anticipated to close on Apr 26, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.