Quality Control Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Quality Control Coordinator, you'll lead JLL's quality assurance program, ensuring all services meet rigorous standards through systematic inspections, performance analysis, and continuous improvement initiatives. You'll coordinate quality control inspections, manage FAA Quality Assurance Evaluator (QAE) interactions, and oversee comprehensive documentation in the Facilities Management System (FMMS). This role combines analytical expertise with regulatory knowledge as you review performance metrics, identify trends, implement corrective actions, and ensure compliance with Acceptable Quality Levels (AQLs) and DOL regulations including McNamara-O'Hara Service Contract Act (SCA) and Davis-Bacon Act (DBA). You'll drive a culture of quality excellence by ensuring all staff complete required training and services are executed to exacting standards with complete documentation.

What your day-to-day will look like:

• Coordinate all quality control inspections across facilities, performing quality control analysis and providing continuous improvement recommendations to management based on findings and trends
• Manage interactions with FAA Quality Assurance Evaluators (QAEs), coordinating inspections and ensuring all services are documented in detail including craftsperson notes, labor hours, materials, and inspection results
• Review performance metrics, monthly reports, and nonconformance records to identify trends and implement process improvements for recurring quality issues
• Identify service deficiencies and promptly address them through corrective action procedures, ensuring all work is completed according to established Acceptable Quality Levels (AQLs)
• Ensure comprehensive documentation and reporting via FMMS, maintaining accurate records of all quality inspections, findings, corrective actions, and service completion details
• Develop and deliver site-specific quality training programs for all staff, ensuring understanding of standards for completing service calls and documenting required work details
• Monitor compliance with DOL regulations including McNamara-O'Hara Service Contract Act (SCA) and Davis-Bacon Act (DBA), ensuring adherence to wage determinations and labor requirements

Required Qualifications:

• Minimum 5 years of direct experience in Quality Control Management (QCM) with demonstrated progression of responsibilities
• Extensive knowledge of Department of Labor (DOL) regulations including McNamara-O'Hara Service Contract Act (SCA) and Davis-Bacon Act (DBA) requirements
• Strong analytical skills with proven ability to review performance data, identify trends, and implement effective process improvements
• Experience developing and implementing corrective action procedures and quality management systems
• Proficiency with facilities management systems or CMMS platforms for documentation, reporting, and quality tracking

Preferred Qualifications:

• Professional quality certifications such as Certified Quality Manager (CQM), Certified Quality Auditor (CQA), or Six Sigma Green/Black Belt
• Experience working with FAA Quality Assurance Evaluators or similar government oversight agencies
• Background in government contracting or federally regulated facilities management operations
• Familiarity with ISO 9001 quality management standards and audit processes
• Experience with FMMS (Facilities Management and Maintenance System) or similar enterprise facilities platforms
• Proven track record developing training programs and building quality culture within operations teams

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.