Client Support Consultant II

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Key Responsibilities

• Coordinates pricing, set ups, and exceptions, with agent, Field Sales Team and internal subject matter experts in Product Management, Participation, and Risk, for new account implementation and maintenance.

• Provides industry leading customer service (timely, accurate and efficient) in all interactions with the Sales Team, Independent Agents and their agencies and other internal stakeholders; must be able to manage multiple inquiry sources including, but not limited to queue telephone calls, direct telephone calls and e-mail correspondence

• Responsible for conducting peer quality audit reviews for producer setup actions which have downstream financial impacts.

• Ensure incoming work requests related to producer setup are accurate, completed, and configured in all applicable systems within required timeframes, provide accurate and complete status updates to management and applicable internal/external customers (e.g. Agents, Sales team) in a timely manner.

• Participates in ADS training to keep current with ADS philosophy and curriculum.

• Attends ADS events to build and strengthen relationships with the Independent Sales Team and Agents.

• Executes outbound call campaigns and monthly status calls to provide status on open issues, reinforce marketing messages, communicate critical business changes, new programs, etc. to impacted independent agents and their business offices.

• Applies critical thinking skills to isolate issues, identify root causes and coordinate the resources necessary to completely resolve and when possible, prevent issues from recurring in the future.

• Actively promotes agent/dealer self-service capabilities (e.g., e-business, e-cancels, ACH).

• Participates in product launches and facilitates agency training for assigned accounts.

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Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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