Lifeline Coordinator

Find Your Passion and Purpose as a Client Service Manager in Personal Care Services

Position: Customer Service/Support

Job ID: 75274

Position Type: Full-Time

Remote/Virtual Position: Remote

Salary: $22.00 - $25.00 /hourly

Schedule: Monday - Friday; 8:00am - 5:00pm

Offer Based on Years of Experience

Reimagine Your Career in Personal Care Services: Caring for others is more than what you do - it's who you are.At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.We're proud to be named one of America's Greatest Workplaces 2025by Newsweek - a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.

Be the Best Lifeline PERS Coordinator You Can Be

If you meet these qualifications, we want to meet you!

• High School Diploma or equivalent Required
• Post-Secondary education in a technical and or health related field, preferred
• 2-3 years of experience in a health care, senior care and or knowledge of home care or DME is helpful
• Computer experience, MS Office, comfort with multiple applications required.
• Strong problem-solving skills, Organizational skills, attention to detail and ability to multitask

Responsibilities:

As a Lifeline Coordinator, you will:

• Responsible for the day to day operations of the PERS program, including sales, service, problem solving, insurance verification, order management, return shipments, billing and Installer
  coordination.
• Intake and order processes include, answering program questions, Installer coordination, follow upon service order completion, Data entry in EHR system and supporting software, trouble shooting equipment with customers, Inventory return and track down equipment.. Acts as a liaison betweensubscribers and contracted PERS Company.
• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served. Partners with patient care giver in care/decision
  making and communicates in a respectful manner. Ensures a safe and secure work environment.
• Ability to work in a fast-paced multifaceted service role using a continuous improvement approach to data collection or monitoring for follow up action. Ability to manage organization business change and transition.
• This position works collaboratively either remotely or in office using virtual applications for solving problems as a team, the PERS role demonstrates sound business practices to control costs and meet organization and program goals.

Our Investment in You: Caring for others starts with caring for you. We're committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.

Our benefits include:

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offers such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first AccentCare-branded scrubs for patient-facing employees
• And more!

Come As You Are: At AccentCare, you're part of a community that cares - for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.