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Hotel Guest Services Lead (Temporary)

Ball State University
United States, Indiana, Muncie
2000 West University Avenue (Show on map)
Apr 27, 2026
Position Title: Hotel Guest Services Lead (Temporary) Compensation: $14.00 Department: Student Center - Temp Start Date: 05/02/2026 About this opportunity: This temporary position supports Student Center Hotel front desk operations through the planned closure of hotel services on October 31, 2026. The role provides lead-level support to ensure continuity of guest services, front desk coverage, and student employee support during this transition period. The Hotel Guest Services Lead works closely with the Hotel Desk Coordinator to support daily operations, maintain service standards, and assist with front desk functions including guest inquiries, lost and found, inventory support, and billiards equipment checkout procedures. This position plays an important role in maintaining consistent service quality and operational continuity during the final phase of hotel operations. Qualifying candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship. What you'll do and what you'll bring: The Hotel Guest Services Lead provides lead-level support for front desk operations and guest services. Responsibilities include: Support daily front desk operations to ensure a high level of guest service. Assist with training, onboarding, and mentoring student employees. Provide shift support and serve as a resource for student staff questions. Coordinate and maintain lost and found operations, including tracking and guest communication. Oversee billiards equipment checkout procedures, ensuring proper tracking and accountability. Assist with inventory management and supply tracking for front desk operations. Support guest issue resolution and escalate concerns as needed. Maintain organized front desk procedures and documentation. Assist housekeeping staff as needed to support hotel operations. Perform other duties as assigned. Minimum Qualifications (Required): High school diploma or GED required. Experience in customer service, hospitality, or campus-based student employment required. Strong communication and interpersonal skills required. Ability to work in a fast-paced, service-oriented environment required. Basic computer skills and ability to learn front desk systems required. Preferred Qualifications: Associate's degree in hospitality, business, or related field preferred, or at least two (2) years of experience in a related customer service or hospitality environment. Prior experience in a university hotel, student center, or front desk environment. Experience with hotel property management or reservation systems. Experience training, mentoring, or supporting student employees. Experience with inventory tracking or equipment checkout systems. How to apply: A resume is required for application submission. Applicants should have prior experience in customer service, hospitality, or campus-based student employment.