AI Experience Manager

Summary

We are seeking an AI Experience Manager to serve as the primary bridge between business leaders, stakeholders, and technical AI delivery teams. This role is responsible for shaping AI-enabled business solutions from concept through production-partnering with the business to design high-impact, human-centered AI experiences, and working closely with AI platform and solution engineers to ensure successful delivery, adoption, and value realization.

The AI Experience Manager balances business empathy with execution discipline-translating process pain points into well-defined AI experiences, managing delivery through structured program and experience management, and ensuring solutions are usable, trusted, and aligned to enterprise AI strategy and governance.

The ideal candidate is a strong collaborator, systems thinker, and delivery leader who can operate comfortably across business strategy, user experience, and technical execution in a regulated enterprise environment.

Major Duties and Responsibilities (Essential Functions)

Business Partnership & Experience Design

* Partner with business leaders to identify, frame, and prioritize AI-enabled opportunities within core business processes.

* Facilitate discovery sessions to understand workflows, user needs, decision points, and friction.

* Translate business problems into clear AI experience concepts, value hypotheses, and success metrics.

* Advocate for human-centered, responsible, and intuitive AI experiences.

Program & Delivery Management

* Own end-to-end delivery of AI experiences from intake through production and adoption.

* Define scope, milestones, dependencies, and delivery plans for AI initiatives.

* Coordinate across AI platform engineers, solution engineers, data teams, and business stakeholders.

* Manage delivery risks, trade-offs, and expectations to ensure timely and high-quality outcomes.

Experience-to-Engineering Translation

* Translate experience designs and business requirements into clear, actionable inputs for engineering teams.

* Partner with AI solution engineers on solution shaping, feasibility, and design decisions.

* Ensure alignment between intended user experience, technical implementation, and platform constraints.

Adoption, Change & Value Realization

* Partner with business stakeholders on change management, rollout planning, and user enablement.

* Define adoption strategies, training needs, and feedback loops for AI solutions.

* Measure success through adoption, satisfaction, efficiency gains, and business outcomes.

* Continuously iterate experiences based on user feedback and performance data.

Governance & Responsible AI Enablement

* Ensure AI experiences align with enterprise AI governance, ethical standards, and risk controls.

* Support intake, documentation, and review processes required for AI approval and oversight.

* Partner with Risk, Compliance, and Legal teams as needed to support responsible deployment.

Stakeholder Communication & Alignment

* Serve as the primary point of coordination between business sponsors and delivery teams.

* Communicate progress, risks, and outcomes clearly to diverse audiences.

* Drive alignment across stakeholders with competing priorities and perspectives.

Continuous Improvement & Standards

* Contribute to standard intake, experience design, and delivery frameworks for AI initiatives.

* Capture lessons learned and reusable patterns to improve future delivery speed and quality.

* Help mature enterprise AI experience and program management practices.

Additional Duties and Responsibilities

• Dresses professionally.
• Recommends to supervisor possible methods to improve department.
• Completes all required compliance exams on a yearly basis.
• Adherence to all First United Policies and Procedures.
• Performs other related duties as required and assigned.

Employee Specifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Work Experience

• Bachelor's degree in Business, Information Systems, Design, or related field (Master's preferred).
• 7+ years of experience in program management, product management, experience design, or digital transformation roles.
• Demonstrated experience partnering with business leaders to design and deliver technology-enabled solutions.
• Experience working with technical teams delivering AI, automation, or data-driven solutions.

Preferred:

• Experience delivering AI or advanced analytics solutions in enterprise or regulated environments.
• Familiarity with human-centered design, service design, or UX principles.
• Experience with change management and adoption planning.
• Certifications in Program Management, Product Management, or Design Thinking a plus.

Technical/Functional Competencies

• Strong ability to translate business needs into structured requirements and delivery plans.
• Excellent facilitation, communication, and stakeholder management skills.

Success Measures (12 - 18 Months)

• Strong business partnership model established with repeatable AI experience intake and discovery.
• Multiple AI experiences delivered to production with measurable adoption and business impact.
• Clear alignment between business intent, user experience, and technical implementation.
• High stakeholder satisfaction across business and engineering teams.
• Demonstrated improvement in delivery predictability, quality, and value realization.
• AI solutions delivered with no material governance, compliance, or ethical issues.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by supervisor to meet the ongoing needs of the organization.

If any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance.