Experience Design Intern (Graduate Level)
 Providence Health & Services | |
life insurance, parental leave, 401(k)
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 United States, Washington, Seattle | |
 Apr 28, 2026 | |
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Description Role Overview The Experience Design Intern will support the creation of a concierge, white glove Candidate to Caregiver experience for Medical Assistants, from interview through the first year of employment. This internship supports a workforce transformation initiative focused on improving onboarding, early experience, and retention. This role is ideal for a master's-level student interested in applying human-centered design in healthcare and helping translate experience ideas into simple, scalable digital workflows. What You'll Do Help design the end-to-end Medical Assistant journey from candidate to caregiver Support research, journey mapping, and synthesis of experience insights Partner with Talent Acquisition, Operations, HR, and Clinical teams Assist in translating experience concepts into PowerApps-based workflows with team support Create clear visuals, documentation, and presentation materials Support testing and early improvement of experience tools and processes What You'll Learn How service and experience design drive workforce outcomes How design connects to real systems and operations Practical experience working with digital experience tools in healthcare Portfolio-ready work tied to real-world impact Required Qualifications:
Preferred Qualifications:
Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Requsition ID: 429136 Company: Swedish Jobs Job Category: Academics Job Function: Administration Job Schedule: Full time Job Shift: Day Career Track: Business Professional Department: 3908 ADMINISTRATION WA 3 Address: WA Seattle 1730 Minor Ave Work Location: Swedish Metropolitan Park East-Seattle Workplace Type: Hybrid Pay Range: $21.30 - $23.65 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. | |