Community Service Representative

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

Are you ready to play a critical role in Maricopa County? As a Community Service Representative, you will serve the community by becoming a "front line" response to all calls, questions, complaints, and compliments.

Our Community Service Representatives represent the Department of Public Health and other County entities through diverse incoming calls and outbound connections with an amazing sense of professionalism and a willingness to take on a high level of responsibility with all constituents by understanding and embracing the concept of public service and making community satisfaction your primary priority with every interaction.

Our work is guided but not scripted; transparency and open communication with the team, critical thinking, problem-solving, investigation, research, and kindness are the values of our work on the CARES (Community Action, Resources, and Emergency Support) Team.

About Us

Come work for Maricopa County Department of Public Health, the 3rd largest health jurisdiction in the U.S.! Our Public Health staff live by our mission: to make healthy lives possible! We aim to serve Maricopa County residents with a focus on health equity and a data-driven approach to our work. We value our staff's unique skills and differences, as well as the varied experiences and disciplines we represent. We come together to reach our vision of creating a healthy, safe, and thriving community.

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance with a hybrid work schedule option

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including an incentive

• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1

• Want to learn more about the County's Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

We Require

• One year of customer service and/or community service experience
• High School Diploma or GED
• An equivalent combination of post-secondary education and/orjob-related experience may substitute for therequired experience on a year-for-year basis

Other Requirements

• Computer literacy - ability to send emails, review websites, and access online information
• Within one month of hire, all employees will be required to provide evidence of immunity or receive immunizations for vaccine-preventable illnesses for any position within the Maricopa County Department of Public Health; required immunizations include MMR (measles, mumps, rubella), Tdap (whooping cough and diphtheria), Varicella (chickenpox), and annual Influenza; some positions require a Hepatitis B vaccine and/or a Tuberculosis test

We Also Value

• Two or more years of experience in a Customer/Community Service role
• Bilingual in Spanish and English

Job Contributions

• Take community-member calls.Interview all callers to determine the nature of the call, with each call reviewing applicable guidance, while maintaining a clear understanding of current guidance to respond to community inquiries
• Process calls received in accordance with policy and procedure, and be aware of call topics to appropriately identify those that warrant transfer to Epidemiology
• Follow up applicable guidance calls with an email containing links to information shared, enabling callers to access current information and changes that may occur over time, which are updated on the referenced websites
• Accurately report calls in the CARES Team Survey System to ensure each call is captured for use in data reporting, to support the Maricopa County Department of Public Health with community-based data
• Support "Community Engagement" with outbound call projects that promote other groups and initiatives within MCDPH. These may include immunization and 2nd-dose projects, promotion of MCDPH "Strike Team" immunization events, shelter support, long-term care facility support, and other projects as requested of us
• Accept additional responsibilities such as immunization records requests, CARES Team bookmark administration and processing, TTY phone inbound call management, data entry, and other requirements as requested

Working Conditions

• This position is eligible for hybrid flexibility after a brief training period

• This position primarily consists of typical office or administrative work and is not substantially exposed to adverse environmental conditions

• Work is performed in a team environment with other team members. At times, situations can be highly emotional and intense

Selection Procedure

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact MHRFeedback@maricopa.gov to initiate the interactive process.

Apply Now!