New

Desktop Support Technician

TEKsystems
$25.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Washington, Seattle
Apr 28, 2026
Description Our client is seeking highly skilled IT Device Support Technicians to support its PC Replacement Refresh initiative. Contractors will assist with end-to-end desktop and laptop replacements, Windows 11 testing, application validation, and frontline desktop support. This role requires strong technical troubleshooting skills, excellent customer service, and the ability to work directly with end users in a fast-paced environment. Key Responsibilities -PC Replacement & Technical Support -Perform end-to-end lifecycle replacement of desktops and laptops -Support and execute Windows 11 testing and deployment activities -Conduct application testing to ensure system compatibility and performance -Triages, troubleshoot, and resolve hardware, software, and peripheral issues -Support asset management and device inventory processes Customer Support & Communication -Provide timely, professional desktop support to employees -Respond to customer questions and resolve technical issues efficiently -Communicate clearly via email, tickets, and in-person interactions -Schedule device replacements and coordinate on-site visits -Escort travel to device locations as required Stabilization & Training -Provide one-on-one, in-person and virtual end-user training -Offer post-deployment stabilization support -Follow up on unique user requirements or unresolved issues -Document user needs and support activities Collaboration & Process Improvement -Participate in daily stand-up meetings related to the PC Replacement project -Collaborate closely with Seattle IT Client Support Technicians and Asset Management teams -Contribute to continuous process improvement and knowledge sharing -Act as a positive, professional, and customer-focused team member Required Skills & Qualifications -Experience in desktop support, device refresh, or IT service desk environments -Strong knowledge of Windows OS (Windows 10/11 preferred) -Experience with PC/laptop hardware deployment and troubleshooting -Ability to troubleshoot applications and peripheral devices -Strong customer service, communication, and interpersonal skills -Ability to manage multiple tasks and prioritize effectively -Comfortable working onsite and interacting with users face-to-face Additional Skills & Qualifications Preferred Qualifications -Prior experience supporting large-scale PC refresh or migration projects -Experience working in public sector or enterprise IT environments -Familiarity with IT ticketing systems and asset management tools Job Type & Location This is a Contract position based out of Seattle, WA. Pay and BenefitsThe pay range for this position is $25.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Seattle,WA. Application DeadlineThis position is anticipated to close on May 9, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.