Manager - Patient Access - Edmond, OK

Under the general direction of the Administrative Director of Patient Financial Services, the Patient Access Manager is responsible for daily operations of Patient Access functions. This could include admissions, scheduling, pre-registration, registration, insurance verification, pre-authorization, and financial counseling. The Manager ensures alignment with The OU Health Way, develops and implements policies and procedures, and collaborates with clinical, ancillary, and administrative teams to support service excellence, regulatory compliance, and financial integrity.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Ensure quality assurance (QA) on registrations and maintain QA statistics and reports.

• Provide continuous training and communicate changes to staff.

• Prepare payroll and monthly work schedules to ensure adequate staffing.

• Follow up on patient complaints promptly and implement excellent customer service.

• Interview, hire, evaluate, and counsel Patient Access staff.

• Conduct timely performance evaluations and maintain productivity standards.

• Supervise all registration areas to ensure quality, productivity, and customer service.

• Review registration documents daily for accuracy and completeness.

• Coordinate with fellow managers to ensure timely completion of patient account procedures.

• Manage department operations reports, FTE, and operating budgets.

• Ensure compliance with personnel policies and ensure staff know where to find the policies.

• Maintain a clean MPI and collaborate with Medical Records.

• Act as Director in their absence and contribute to A/R goals.

• Conduct monthly staff meetings and facilitate daily huddles and in-services.

• Assume on-call responsibilities and resolve staffing issues.

• Update collection systems and request rebills as appropriate.

• Foster teamwork with Nursing and Ancillary Departments.

• Recommend and ensure sufficient qualified staff.

• Develop and maintain competency checklists and attestations.

• Control costs without compromising quality or safety.

• Complete mandatory education and in-service training.

• Utilize occurrence reporting system for patient safety issues.

• Perform patient registration functions as needed to minimize wait times.

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications

Education Requirements

• Bachelor's Degree in Business, Healthcare Administration, Finance, or related field required.

Experience Requirements

• 5 or more years of experience required. 3 or more years of progressive leadership experience, including at least 1 year in Patient Access, required.

License/Certification/Registration Requirements

• Certified Revenue Cycle Representative (CRCR) issued by the Healthcare Financial Management Association (HFMA) or Certified Healthcare Financial Professional (CHFP) issued by HFMA required within 180 days of hire.

Knowledge/Skills/Abilities Requirements

• Organization: Proactively prioritizes needs and effectively manages resources.

• Communication: Possesses strong communication skills and resolves workplace issues effectively.

• Leadership: Guides individuals and groups toward desired outcomes, setting high performance standards, and delivering leading quality services.

• Customer Orientation: Establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.

• Tactical Execution: Oversees the development, deployment, and direction of complex programs and processes.

• Policies & Procedures: Articulates knowledge and understanding of organizational policies, procedures, and systems.

• PC Skills: Demonstrates proficiency in Microsoft Office applications and others as required.

• Financial Management: Applies tools and processes to successfully manage budget.