Sr. Store Manager - Centerville & Snellville

Job Summary:

Accountable for leading an engaging 2 teams and managing the operations and financial aspects of the donated goods retail business for 2 locations in accordance with the established practices as established by the agency's policies, procedures, and budget/goal projections.

Essential Functions:

• Manage budgets and maintain expenditures for two stores in accordance with agency, departmental, and store financial goals
• Provides oversight and guidance in ensuring all store team members are performing in accordance with Goodwill of North Georgia and the Donated Goods Retail (DGR) department's best practices and standard operating procedures
• Consistently delivers results that meet or exceed (Team, Operations, Financial, and Service) expectations while maintaining an exceptional appearance (neat, clean, and clutter free) and operational readiness of both stores to the agency's standards
• Analyze store performance metrics and utilize all available tools, resources, and reports to consistently improve stores' performance
• Drive district and agency initiatives across both stores
• Ensure a great guest experience for both shoppers and donors
• Collaborate with the District Director to strengthen the talent pipeline and support succession planning initiatives
• Establish and maintain a healthy team culture for both stores by hiring, training, developing, and engaging a talented and motivated team to maintain and exceed operational standards
• Ensure the completion of quarterly leadership statuses and all evaluations for all store team members in both locations
• Address and resolve team members and guest concerns promptly and effectively; communicating and collaborating with the management team and appropriate partners as or when needed
• Maintain operational proficiency for tasks in all workstations and ensure cross-training and skill alignment across stores
• Perform all functions performed by store team members as needed to support business operations at both stores
• Conduct store meetings; attend all required meetings and training sessions as required
• Maintain all company records and reports accurately and in a timely fashion
• Perform other duties as assigned by leadership

Job Requirements and Qualifications:

• High School Diploma or GED required
• Associate's degree or completion of related retail management course work preferred
• Must have excellent oral and written communication skills in English as well as interpersonal skills, Bilingual a plus
• Five plus (5+) years of experience in a supervisory role of 60 or more team members and/or demonstrated success in a Donated Goods Retail leadership position with completion of Goodwill assigned training
• Demonstrated success in balancing priorities across both stores with ability to shift and balance resources
• Must be certified and licensed to operate a forklift
• Ability to travel between assigned stores multiple times per week with flexibility for evenings/weekends as business needs require
• Must maintain a good driving record and meet the standards of the agency's insurance carriers
• Must maintain dependable transportation and electronic communication devices to support travel between stores
• Must be proficient in Microsoft Office
• Must be able to adapt to growth and a changing environment within the agency
• Transfer to any Goodwill of North Georgia stores within the territory

Working Environment Requirements:

• Must be able to work in all types of conditions including heat, cold and dust
• Must be able to meet all physical requirements to perform the duties of the position including the ability to bend, reach, grasp, stand and/or walk for extended periods of time as well as the ability to push, pull and lift up to 30lbs with or without accommodation
• Must start employment in acceptable safety work shoes
• Must be available to work Monday through Sunday during operating hours as needed for business operations